CALL CENTER SERVICES
| Agency: | The City of New York |
|---|---|
| State: | New York |
| Level of Government: | State & Local |
| Category: |
|
| Opps ID: | NBD15153490534913415 |
| Posted Date: | Apr 12, 2024 |
| Due Date: | May 10, 2024 |
| Source: | Members Only |
Procurement
NYC Health + Hospitals (NYC H+H)
MetroPlus Health Plan
50 Water Street, 7th Floor, New York, NY 10004
Kathleen Nolan
phone: (212) 908-8730
email: procurement@metroplus.org
Current
Services (other than human services)
Request for Proposals
4/12/2024
Solicitation
PIN#MHP-1106 - Due: 5/10/2024 3:00 PM
Attachments
8
Description
MetroPlusHealth is seeking a vendor(s) to perform both after-hours and call center overflow services. Preference will be given to a vendor(s) that also has an established Quality Assurance/Utilization Management Program. The vendor(s) must have staff dedicated 100% to MetroPlusHealth. All agents must speak fluent English, be located in the United States and the chosen vendor(s) must be HIPAA certified.
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