France-Paris: Customer satisfaction survey

Agency: TED
State:
Level of Government: State & Local
Category:
  • B - Special Studies and Analyses - Not R&D
Opps ID: NBD00003027889692336
Posted Date: Sep 28, 2017
Due Date:
Solicitation No: 381327-2017
Source: Members Only
28/09/2017 S186 - - Services - Contract award notice - Open procedure

France-Paris: Customer satisfaction survey

2017/S 186-381327

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
ADEME
Paris
France
E-mail: jean-marie.bouchereau@ademe.fr
NUTS code: FR

Internet address(es):

Main address: http://www.ademe.fr

Address of the buyer profile: https://www.marches-publics.gouv.fr/?page=entreprise.AccueilEntreprise

I.2) Joint procurement
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Environment

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME.

II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description:

Mesure de la satisfaction des beneficiaires des actions de l'ADEME (grand public, entreprises, collectivites locales, etat) et l'analyse de leurs attentes afin de mettre en place des plans d'action pour ameliorer la qualite de service.

II.1.6) Information about lots
This contract is divided into lots: yes
II.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: 315 960.00 EUR
II.2) Description
II.2.1) Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME

Lot No: 1
II.2.2) Additional CPV code(s)
79342311
II.2.3) Place of performance
NUTS code: FR
II.2.4) Description of the procurement:

Mesure de la satisfaction des beneficiaires des actions de l'ADEME (grand public, entreprises, collectivites locales, etat) et l'analyse de leurs attentes afin de mettre en place des plans d'action pour ameliorer la qualite de service.

II.2.5) Award criteria
Quality criterion - Name: Methodologie d'enquete / Weighting: 20 %
Quality criterion - Name: Methodologie d'analyse et d'exploitation des resultats / Weighting: 20 %
Quality criterion - Name: Qualite des enqueteurs / Weighting: 20 %
Price - Weighting: 40 %
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information

Section IV: Procedure

IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
IV.1.6) Information about electronic auction
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 088-172143
IV.2.8) Information about termination of dynamic purchasing system
IV.2.9) Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 17MAR000883
Lot No: 1
Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME

A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:
20/09/2017
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
IFOP
Paris
France
NUTS code: FR
The contractor is an SME: no
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 263 800.00 EUR
V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information:
VI.4) Procedures for review
VI.4.1) Review body
Tribunal administratif de Nantes
6 allee de l'Ile Gloriette ? CS 24111
Nantes
44041
France
E-mail: greffe.tanantes@juradm.fr
VI.4.2) Body responsible for mediation procedures
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:

Refere pre-contractuel: Cf. article L. 551-1 et suiv. du code de justice administrative.

Refere contractuel: Cf. article L. 551-13 et suiv. du code de justice administrative.

VI.4.4) Service from which information about the review procedure may be obtained
Tribunal administratif de Nantes
6 allee de l'Ile Gloriette ? CS 24111
Nantes
44041
France
E-mail: greffe.tanantes@juradm.fr
VI.5) Date of dispatch of this notice:
25/09/2017
28/09/2017 S186 - - Services - Contract award notice - Open procedure

France-Paris: Customer satisfaction survey

2017/S 186-381327

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
ADEME
Paris
France
E-mail: jean-marie.bouchereau@ademe.fr
NUTS code: FR

Internet address(es):

Main address: http://www.ademe.fr

Address of the buyer profile: https://www.marches-publics.gouv.fr/?page=entreprise.AccueilEntreprise

I.5) Main activity
Environment

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME.

II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.6) Information about lots
This contract is divided into lots: yes
II.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: 315 960.00 EUR
II.2) Description
II.2.1) Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME

Lot No: 1
II.2.2) Additional CPV code(s)
79342311
II.2.3) Place of performance
NUTS code: FR

Section IV: Procedure

IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 088-172143

Section V: Award of contract

Contract No: 17MAR000883
Lot No: 1
Title:

Enquete de satisfaction globale des beneficiaires des actions de l'ADEME

A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:
20/09/2017
V.2.3) Name and address of the contractor
IFOP
Paris
France
NUTS code: FR
The contractor is an SME: no
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 263 800.00 EUR
V.2.5) Information about subcontracting

Section VI: Complementary information

VI.5) Date of dispatch of this notice:
25/09/2017
TI Title France-Paris: Customer satisfaction survey
ND Document number 381327-2017
PD Publication date 28/09/2017
OJ OJ S 186
TW Place PARIS
AU Authority name ADEME
OL Original language FR
HD Heading - - Services - Contract award notice - Open procedure
CY Country FR
AA Type of authority 6 - Body governed by public law
HA EU Institution -
DS Document sent 25/09/2017
NC Contract 4 - Services
PR Procedure 1 - Open procedure
TD Document 7 - Contract award notice
RP Regulation 5 - European Union, with participation of GPA countries
PC CPV code 79342311 - Customer satisfaction survey
OC Original CPV code 79342311 - Customer satisfaction survey
RC NUTS code FR
IA Internet address (URL) http://www.ademe.fr
DI Directive Public procurement Directive 2014/24/EU

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