United Kingdom-Paisley: Customer Relation Management software development services

Agency: TED
State:
Level of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00003591823347533
Posted Date: Oct 4, 2017
Due Date:
Solicitation No: 389731-2017
Source: Members Only
04/10/2017 S190 - - Services - Contract award notice - Restricted procedure

United Kingdom-Paisley: Customer Relation Management software development services

2017/S 190-389731

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
Renfrewshire Council
Renfrewshire House, Cotton Street
Paisley
PA1 1JB
United Kingdom
Telephone: +44 1416186400
E-mail: gillian.gordon@renfrewshire.gov.uk
Fax: +44 1416187050
NUTS code: UKM83

Internet address(es):

Main address: http://www.renfrewshire.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00400

I.2) Joint procurement
I.4) Type of the contracting authority
Regional or local agency/office
I.5) Main activity
General public services

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Integrated Customer Portal and CRM Solution.

Reference number: RC/FA/135/18
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description:

Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. The full requirements and specification can be located within the ITT Document contained within the supplier attachment area.

This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution.

II.1.6) Information about lots
This contract is divided into lots: no
II.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: 344 178.00 GBP
II.2) Description
II.2.1) Title:
II.2.2) Additional CPV code(s)
72212445
II.2.3) Place of performance
NUTS code: UKM83
Main site or place of performance:

Renfrewshire Area.

II.2.4) Description of the procurement:

Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services.

This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution.

II.2.5) Award criteria
Quality criterion - Name: Community benefits / Weighting: 10
Quality criterion - Name: Fair working practice / Weighting: 5
Quality criterion - Name: Contract and project management details / Weighting: 45
Price - Weighting: 40
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information

Section IV: Procedure

IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
IV.1.6) Information about electronic auction
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
IV.2.8) Information about termination of dynamic purchasing system
IV.2.9) Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: RC/FA/135/18
A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:
26/09/2017
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Firmstep Ltd
15 Worship Street
London
EC2A 2DT
United Kingdom
Telephone: +44 7551156388
NUTS code: UK
The contractor is an SME: no
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 344 178.00 GBP
V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information:

(SC Ref: 513893).

VI.4) Procedures for review
VI.4.1) Review body
Renfrewshire Council
Renfrewshire House, Cotton Street
Paisley
PA1 1JB
United Kingdom
Telephone: +44 1416186400
Fax: +44 1416187050

Internet address: http://www.renfrewshire.gov.uk

VI.4.2) Body responsible for mediation procedures
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:

An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 (SSI 2105/446) (as amended) may bring proceedings in the Sheriff Court or Court of Session.

VI.4.4) Service from which information about the review procedure may be obtained
VI.5) Date of dispatch of this notice:
02/10/2017
TI Title United Kingdom-Paisley: Customer Relation Management software development services
ND Document number 389731-2017
PD Publication date 04/10/2017
OJ OJ S 190
TW Place PAISLEY
AU Authority name Renfrewshire Council
OL Original language EN
HD Heading - - Services - Contract award notice - Restricted procedure
CY Country UK
AA Type of authority R - Regional or local Agency/Office
HA EU Institution -
DS Document sent 02/10/2017
NC Contract 4 - Services
PR Procedure 2 - Restricted procedure
TD Document 7 - Contract award notice
RP Regulation 5 - European Union, with participation of GPA countries
PC CPV code 72212445 - Customer Relation Management software development services
OC Original CPV code 72212445 - Customer Relation Management software development services
RC NUTS code UKM83
IA Internet address (URL) http://www.renfrewshire.gov.uk
DI Directive Public procurement Directive 2014/24/EU

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