France-Issy-les-Moulineaux: Computer support services

Agency: TED
State:
Level of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00003596475101943
Posted Date: Oct 3, 2017
Due Date:
Solicitation No: 387374-2017
Source: Members Only
03/10/2017 S189 - - Services - Contract award notice - Open procedure

France-Issy-les-Moulineaux: Computer support services

2017/S 189-387374

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
ARTE France
RCS Nanterre ? SIREN 334 689 122
8 rue Marceau
Issy-les-Moulineaux
92130
France
Contact person: Jean-Luc Wackermann
E-mail: jl-wackermann@artefrance.fr
NUTS code: FR105

Internet address(es):

Main address: www.arte.tv

Address of the buyer profile: https://marches.local-trust.com/arte

I.2) Joint procurement
I.4) Type of the contracting authority
Other type: Societe
I.5) Main activity
Other activity: Audiovisuel

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Service d'assistance aux utilisateurs internes des outils et services informatiques d'ARTE France et de ses filiales.

Reference number: DTD-2017-3
II.1.2) Main CPV code
72610000
II.1.3) Type of contract
Services
II.1.4) Short description:

Le present marche a pour objet la prestation d'un support technique d'assistance ( helpdesk ) de niveau N1, pour la Direction des Technologies et des reseaux de Diffusion d'ARTE France, permettant de regler les problemes rencontres par les utilisateurs internes des outils et services informatiques d'ARTE France et de ses Filiales (ARTE France Cinema et ARTE France Developpement) ? soit environ 300 utilisateurs -, de diagnostiquer une panne, d'en effectuer le depannage.

II.1.6) Information about lots
This contract is divided into lots: no
II.2) Description
II.2.1) Title:
II.2.2) Additional CPV code(s)
II.2.3) Place of performance
NUTS code: FR105
Main site or place of performance:

Issy-les-Moulineaux (92130).

II.2.4) Description of the procurement:

ARTE France a mis en place un systeme de support technique d'assistance ( helpdesk ) de niveau N1 permettant aux utilisateurs internes des outils et services informatiques d'ARTE France et de ses Filiales, de solliciter une assistance technique dans les domaines d'activites supportes par la Direction des Technologies et des reseaux de Diffusion, afin de regler les problemes rencontres par les utilisateurs, de diagnostiquer les pannes et d'en effectuer le depannage.

Ce systeme permet aux equipes techniques d'organiser la realisation d'une assistance et de garantir le suivi des demandes ainsi qu'un retour a l'utilisateur.

II.2.5) Award criteria
Quality criterion - Name: Qualite technique et competence du candidat / Weighting: 30 %
Quality criterion - Name: Organisation de la continuite de la Prestation / Weighting: 25 %
Quality criterion - Name: Criteres RSE / Weighting: 5 %
Price - Weighting: 40 %
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information

Section IV: Procedure

IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
IV.1.6) Information about electronic auction
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 120-242819
IV.2.8) Information about termination of dynamic purchasing system
IV.2.9) Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 2017 S/120-242819
Title:

Service d'assistance aux utilisateurs internes des outils et services informatiques d'ARTE France et de ses filiales

A contract/lot is awarded: no
V.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.3) Additional information:
VI.4) Procedures for review
VI.4.1) Review body
Tribunal de grande instance de Nanterre
6 rue Pablo Neruda
Nanterre Cedex
92020
France
VI.4.2) Body responsible for mediation procedures
VI.4.3) Review procedure
VI.4.4) Service from which information about the review procedure may be obtained
VI.5) Date of dispatch of this notice:
28/09/2017
03/10/2017 S189 - - Services - Contract award notice - Open procedure

France-Issy-les-Moulineaux: Computer support services

2017/S 189-387374

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
ARTE France
RCS Nanterre ? SIREN 334 689 122
8 rue Marceau
Issy-les-Moulineaux
92130
France
Contact person: Jean-Luc Wackermann
E-mail: jl-wackermann@artefrance.fr
NUTS code: FR105

Internet address(es):

Main address: www.arte.tv

Address of the buyer profile: https://marches.local-trust.com/arte

I.5) Main activity
Other activity: Audiovisuel

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Service d'assistance aux utilisateurs internes des outils et services informatiques d'ARTE France et de ses filiales.

Reference number: DTD-2017-3
II.1.2) Main CPV code
72610000
II.1.3) Type of contract
Services
II.1.6) Information about lots
This contract is divided into lots: no
II.2) Description
II.2.1) Title:
II.2.2) Additional CPV code(s)
II.2.3) Place of performance
NUTS code: FR105

Section IV: Procedure

IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 120-242819

Section V: Award of contract

Contract No: 2017 S/120-242819
Title:

Service d'assistance aux utilisateurs internes des outils et services informatiques d'ARTE France et de ses filiales

A contract/lot is awarded: no
V.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.5) Date of dispatch of this notice:
28/09/2017
TI Title France-Issy-les-Moulineaux: Computer support services
ND Document number 387374-2017
PD Publication date 03/10/2017
OJ OJ S 189
TW Place ISSY-LES-MOULINEAUX
AU Authority name ARTE France (RCS Nanterre ? SIREN 334 689 122)
OL Original language FR
HD Heading - - Services - Contract award notice - Open procedure
CY Country FR
AA Type of authority 8 - Other
HA EU Institution -
DS Document sent 28/09/2017
NC Contract 4 - Services
PR Procedure 1 - Open procedure
TD Document 7 - Contract award notice
RP Regulation 5 - European Union, with participation of GPA countries
PC CPV code 72610000 - Computer support services
OC Original CPV code 72610000 - Computer support services
RC NUTS code FR105
IA Internet address (URL) www.arte.tv
DI Directive Public procurement Directive 2014/24/EU

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