Italy-Caserta: Call centre

Agency: TED
State:
Level of Government: State & Local
Category:
  • V - Transportation, Travel and Relocation Services
Opps ID: NBD00003950852404888
Posted Date: Oct 6, 2017
Due Date:
Solicitation No: 394124-2017
Source: Members Only
06/10/2017 S192 - - Services - Contract award notice - Open procedure

Italy-Caserta: Call centre

2017/S 192-394124

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
Ministero Infrastrutture e Trasporti ? Provveditorato Interregionale alle OO.PP. per la Campania, il Molise, la Puglia e la Basilicata ? sede di Napoli ? SUA di Caserta ? Sub SUA 3
Via Cesare Battisti 16
Caserta
81100
Italy
Contact person: http://www.provveditorato-ooppcampaniamolise.it
Telephone: +39 0823448321
E-mail: oopp.caserta@pec.mit.gov.it
NUTS code: IT

Internet address(es):

Main address: http://trasparenza.mit.gov.it/pagina566_bandi-di-gara-e-contratti.html

I.2) Joint procurement
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Affidamento del servizio di Call Center finalizzato alle prestazioni erogate dalle strutture della A.S.L. di Caserta e delle attivita connesse ai progetti Sani. ARP. e liste di attesa.

Reference number: CIG:6533250075
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description:

Affidamento del servizio di Call Center finalizzato alle prestazioni erogate dalle strutture della A.S.L. di Caserta e delle attivita connesse ai progetti Sani. ARP. e liste di attesa.

II.1.6) Information about lots
This contract is divided into lots: no
II.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: 356 578.74 EUR
II.2) Description
II.2.1) Title:
II.2.2) Additional CPV code(s)
II.2.3) Place of performance
NUTS code: ITF31
Main site or place of performance:

ASL di Caserta.

II.2.4) Description of the procurement:

Affidamento del servizio di Call Center finalizzato alle prestazioni erogate dalle strutture della A.S.L. di Caserta e delle attivita connesse ai progetti Sani. ARP. e liste di attesa.

II.2.5) Award criteria
Quality criterion - Name: Offerta Tecnica / Weighting: 60
Cost criterion - Name: Offerta economica / Weighting: 40
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information

Section IV: Procedure

IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
IV.1.6) Information about electronic auction
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 247-451460
IV.2.8) Information about termination of dynamic purchasing system
IV.2.9) Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:
05/07/2017
V.2.2) Information about tenders
Number of tenders received: 03
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Societa Cooperativa Asso
Via Angeloni 493
Cesena
47521
Italy
Telephone: +39 054726652
NUTS code: ITH5
The contractor is an SME: no
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 428 400.00 EUR
Total value of the contract/lot: 356 578.74 EUR
V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information:
VI.4) Procedures for review
VI.4.1) Review body
TAR (Tribunale Amministrativo Regionale) della Campania ? Sede di Napoli
Piazza Municipio 64
Napoli
80133
Italy
VI.4.2) Body responsible for mediation procedures
TAR Campania
Napoli
Italy
VI.4.3) Review procedure
VI.4.4) Service from which information about the review procedure may be obtained
TAR (Tribunale Amministrativo Regionale) della Campania ? sede di Napoli
Piazza Municipio 64
Napoli
80133
Italy
VI.5) Date of dispatch of this notice:
04/10/2017
06/10/2017 S192 - - Services - Contract award notice - Open procedure

Italy-Caserta: Call centre

2017/S 192-394124

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses
Ministero Infrastrutture e Trasporti ? Provveditorato Interregionale alle OO.PP. per la Campania, il Molise, la Puglia e la Basilicata ? sede di Napoli ? SUA di Caserta ? Sub SUA 3
Via Cesare Battisti 16
Caserta
81100
Italy
Contact person: http://www.provveditorato-ooppcampaniamolise.it
Telephone: +39 0823448321
E-mail: oopp.caserta@pec.mit.gov.it
NUTS code: IT

Internet address(es):

Main address: http://trasparenza.mit.gov.it/pagina566_bandi-di-gara-e-contratti.html

I.5) Main activity
General public services

Section II: Object

II.1) Scope of the procurement
II.1.1) Title:

Affidamento del servizio di Call Center finalizzato alle prestazioni erogate dalle strutture della A.S.L. di Caserta e delle attivita connesse ai progetti Sani. ARP. e liste di attesa.

Reference number: CIG:6533250075
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.6) Information about lots
This contract is divided into lots: no
II.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: 356 578.74 EUR
II.2) Description
II.2.1) Title:
II.2.2) Additional CPV code(s)
II.2.3) Place of performance
NUTS code: ITF31

Section IV: Procedure

IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 247-451460

Section V: Award of contract

A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:
05/07/2017
V.2.3) Name and address of the contractor
Societa Cooperativa Asso
Via Angeloni 493
Cesena
47521
Italy
Telephone: +39 054726652
NUTS code: ITH5
The contractor is an SME: no
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 428 400.00 EUR
Total value of the contract/lot: 356 578.74 EUR
V.2.5) Information about subcontracting

Section VI: Complementary information

VI.5) Date of dispatch of this notice:
04/10/2017
TI Title Italy-Caserta: Call centre
ND Document number 394124-2017
PD Publication date 06/10/2017
OJ OJ S 192
TW Place CASERTA
AU Authority name Ministero Infrastrutture e Trasporti ? Provveditorato Interregionale alle OO.PP. per la Campania, il Molise, la Puglia e la Basilicata ? sede di Napoli ? SUA di Caserta ? Sub SUA 3
OL Original language IT
HD Heading - - Services - Contract award notice - Open procedure
CY Country IT
AA Type of authority 1 - Ministry or any other national or federal authority
HA EU Institution -
DS Document sent 04/10/2017
NC Contract 4 - Services
PR Procedure 1 - Open procedure
TD Document 7 - Contract award notice
RP Regulation 5 - European Union, with participation of GPA countries
PC CPV code 79512000 - Call centre
OC Original CPV code 79512000 - Call centre
RC NUTS code ITF31
IA Internet address (URL) http://trasparenza.mit.gov.it/pagina566_bandi-di-gara-e-contratti.html
DI Directive Public procurement Directive 2014/24/EU

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