Provision and Implementation of an Enterprise Service Management Platform

Agency: Government of Western Autralia
State: Western Australia
Level of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00104667458897271
Posted Date: Oct 9, 2017
Due Date: Nov 3, 2017
Solicitation No: ED17088
Source: https://www.tenders.wa.gov.au/...
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Provision and Implementation of an Enterprise Service Management Platform
Issued by Department of Education
Tender
Status: Current
Number: ED17088
UNSPSC: Desktop communications software - (100%)
Region/s: Perth Metropolitan
Enquiries
Enquiries
Shane Davies
65511035
shane.davies@finance.wa.gov.au
Description
<p><span style="font-size:12px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="background-color:white">The Department of </span><span style="background-color:white">Education</span> <span style="background-color:white">(the Department)</span><span style="background-color:white"> requires the provision of a cloud based modular and integrated </span><span style="background-color:white">Enterprise Service Management Platform that includes a </span>service desk function and a service support management solution that has a broad application across different business operations and has a user-centric approach as a single point of contact for IT and other corporate business areas (such as payroll, finance etc). The service desk functionality will facilitate the integration of business processes into an ITIL service management infrastructure.</span></span></p> <p><span style="font-size:12px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="background-color:white">The Enterprise Service Management Platform will relate contextually to business requirements and users across the enterprise. In addition the Department seeks support services to be provided following implementation.</span></span></span></p> Rich Text Editor, desc Editor toolbars Clipboard/Undo Cut Keyboard shortcut Ctrl+X Copy Keyboard shortcut Ctrl+C Paste Keyboard shortcut Ctrl+V Paste as plain text Paste from Word Undo Keyboard shortcut Ctrl+Z Redo Keyboard shortcut Ctrl+Y Editing Find Replace Select All Spell Check As You Type Links Link Keyboard shortcut Ctrl+L Unlink Insert Image Table Insert Horizontal Line Smiley Insert Special Character Insert Page Break for Printing IFrame Tools Maximize Document Source Save New Page Preview Print Templates Basic Styles Bold Keyboard shortcut Ctrl+B Italic Keyboard shortcut Ctrl+I Underline Keyboard shortcut Ctrl+U Strike Through Copy Formatting Remove Format Paragraph Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Increase Indent Block Quote Align Left Centre Align Right Justify Text direction from left to right Text direction from right to left Styles Styles Styles Format Format Font Font Size Size Colors Text Colour Background Colour about About CKEditor Press ALT 0 for help ? Elements path
Responses
Closes at Fri, 3 Nov 2017 at 2:30PM Perth, Western Australia
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Specification Documents
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ED17088 Request (FINAL) (Ver 1 - 9 Oct, 2017)
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