The Senior Companion Program

Agency: State Government of Delaware
State: Delaware
Level of Government: State & Local
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD10705305668798170
Posted Date: Mar 27, 2020
Due Date: May 20, 2020
Source: Members Only
Bid Solicitation Details
Bid Status Details
The Senior Companion Program,
Contract Specific Message:

Mandatory pre-bid meeting
Solicitation Ad Date 3/27/2020
Deadline for Bid Responses 5/20/2020 at 11:00 a.m., Local Time
Supporting Documents RFP - Professional Services
Contact Information

Attachment Preview

I. Overview
II. Scope of Services
III. Required Information
IV. Professional Services RFP Administrative Information
V. Contract Terms and Conditions
VI. RFP Miscellaneous Information
VII. Attachments
** Ctrl+Click on the headings above will take you directly to the section.
I. Overview
The State of Delaware Department of Health and Social Services, seeks professional services
to operate the Senior Companion Program in the State of Delaware. This request for
proposals (“RFP”) is issued pursuant to 29 Del. C. §§ 6981 and 6982.
The proposed schedule of events subject to the RFP is outlined below:
Public Notice
Date: March 27, 2020
Deadline for Questions
Date: April 10, 2020
Response to Questions Posted by:
Date: April 29, 2020
Deadline for Receipt of Proposals
Date: May 20, 2020 at 11:00 AM (Local
Estimated Notification of Award
Date: June 20, 2020
Each proposal must be accompanied by a transmittal letter which briefly summarizes the
proposing firm’s interest in providing the required professional services. The transmittal letter
must also clearly state and justify any exceptions to the requirements of the RFP which the
6982(b) Version: November 15, 2019
Department of Health and Social Services
Division of State Service Centers
applicant may have taken in presenting the proposal. (Applicant exceptions must also be
recorded on Attachment 3).
Furthermore, the transmittal letter must attest to the fact, at a minimum, that the Vendor shall
not store or transfer non-public State of Delaware data outside of the United States. For
technology related solicitations, Vendors may refer to the Delaware Department of
Technology and Information identified terms and conditions included in this solicitation.
The State of Delaware reserves the right to deny any and all exceptions taken to the RFP
A mandatory pre-bid meeting has been scheduled for April 16, 2020 at 10:00 am at the
Herman M. Holloway Sr. Campus, Main Administration Building, Conference Room 301,
1901. North Dupont Highway, New Castle, Delaware. This is a mandatory meeting. If a
Vendor does not attend this meeting, they shall be disqualified and shall not be considered
for further evaluation.
To ensure meeting space will accommodate those desiring to attend, it is requested
that bidders limit representation to two (2) individuals. Bidders should RSVP to
II. Scope of Services
Delaware Department of Health and Social Services (DHSS), the largest cabinet department,
was created in 1970. Its mission is to improve the quality of life for Delaware’s citizens by
promoting health and well-being, fostering self-sufficiency, and protecting vulnerable
populations. There are 11 Divisions within DHSS plus the Office of the Secretary, which
integrates the activities of separate divisions/units.
The Division of State Service Centers (DSSC) helps people in crisis find the information they
need, when they need it most. The mission of the Division of State Service Centers is to
provide convenient access to human services, assist vulnerable populations, support
communities, and promote volunteer and service opportunities.
The goals of this Division of State Service Centers are to:
Target and provide services and resources to those individuals and families in
greatest need.
Effectively use public and private resources to mitigate the causes and conditions of
poverty in Delaware.
Deliver high impact services that support and meet the expectations of all our
internal and external customers and stakeholders, this to better advance our mission
in the present, with an eye toward the future.
Increase access to information regarding services via effective communication
networks and increased technological capacity.
Department of Health and Social Services
Division of State Service Centers
Ensure operational effectiveness, efficiency and excellence for all DSSC programs.
DSSC houses the Office of the Division Director, Office of Support Services, Family Support
Services, State Office of Volunteerism, and the Office of Community Services.
The State Office of Volunteerism (SOV) helps state and non-profit agencies with volunteer
programs through technical assistance, training, public relations and assistance with volunteer
recognition programs. The SOV recognizes the contributions of volunteers via annual events.
The State Office of Volunteerism supports and works in collaboration with the Governor’s
Commission on Community and Volunteer Service. The following programs are administered
by the State Office of Volunteerism: AmeriCorps National Service and VISTA Programs, the
Foster Grandparents Program, Volunteer Delaware, and Volunteer Delaware 50+.
Additionally, the SOV administers the Senior Companion Program, services of which are
provided on a contractual basis with non-profit, community-based agencies.
Delaware Department of Health and Social Services, Division of State Service Centers, State
Office of Volunteerism (The Department) has developed this Statement of Work (SOW) which
covers the administration of the Senior Companion Program), included in Appendix B of this
III. Required Information
The following information shall be provided in each proposal in the order listed below. Failure
to respond to any request for information within this proposal may result in rejection of the
proposal at the sole discretion of the State.
A. Minimum Requirements
1. Provide Delaware license(s) and/or certification(s) necessary to perform services as
identified in the scope of work.
Prior to the execution of an award document, the successful Vendor shall either furnish
the Agency with proof of State of Delaware Business Licensure or initiate the process
of application where required.
2. Vendor shall provide responses to the Request for Proposal (RFP) scope of work
(Appendix B) and clearly identify capabilities as presented in the General Evaluation
Requirements below.
3. Complete all appropriate attachments and forms as identified within the RFP.
4. Proof of insurance and amount of insurance shall be furnished to the Agency prior to
the start of the contract period and shall be no less than as identified in the bid
solicitation, Section V, Item 8, subsection g (insurance).
5. Bidder shall list all contracts awarded to it or its predecessor firm(s) by the State
of Delaware during the last three years, by the State Department, Division, Contact
Person (with address/phone number), period of performance and amount. In addition,
Bidder shall list any contract awarded to it or its predecessor firm(s) by the State of
Delaware during the past ten (10) years if such contract was terminated by the State
Department of Health and Social Services
Division of State Service Centers
for cause and shall include an explanation of the circumstances of such termination
(Attachment 10).
6. Bidder shall list all active litigations, regardless of jurisdiction, in which it, or its officers
are named parties.
7. The Evaluation/Selection Review Committee will consider any information provided
pursuant to these requirements and may contact each of these sources. Information
regarding bidder performance gathered from these sources may be included in the
Committee’s deliberations and factored in the final scoring of the bid. Failure to list
any contract as required by this paragraph may be grounds for immediate
rejection of the bid.
B. General Evaluation Requirements
1. Experience and Reputation
2. Expertise (recruitment and retention of volunteers to serve senior citizens)
3. Capacity to meet requirements (size, financial condition, etc.)
4. Location (geographical)
5. Demonstrated ability
IV. Professional Services RFP Administrative Information
A. RFP Issuance
1. Public Notice
Public notice has been provided in accordance with 29 Del. C. §6981.
2. Obtaining Copies of the RFP
This RFP is available in electronic form through the State of Delaware Procurement
website at . Paper copies of this RFP will not be available.
3. Assistance to Vendors with a Disability
Vendors with a disability may receive accommodation regarding the means of
communicating this RFP or participating in the procurement process. For more
information, contact the Designated Contact no later than ten days prior to the deadline
for receipt of proposals.
4. RFP Designated Contact
All requests, questions, or other communications about this RFP shall be made in
writing to the State of Delaware. Address all communications to the person listed
below; communications made to other State of Delaware personnel or attempting to
ask questions by phone or in person will not be allowed or recognized as valid and
may disqualify the vendor. Vendors should rely only on written statements issued by
the RFP designated contact.
Ann Gorrin
Volunteer Services Administrator
Department of Health and Social Services
Division of State Service Centers
Division of State Service Centers
546 South Bedford Street
Georgetown, DE 19947
To ensure that written requests are received and answered in a timely manner,
electronic mail (e-mail) correspondence is acceptable, but other forms of delivery,
such as postal and courier services can also be used.
5. Consultants and Legal Counsel
The State of Delaware may retain consultants or legal counsel to assist in the review
and evaluation of this RFP and the vendors’ responses. Bidders shall not contact the
State’s consultant or legal counsel on any matter related to the RFP.
6. Contact with State Employees
Direct contact with State of Delaware employees other than the State of Delaware
Designated Contact regarding this RFP is expressly prohibited without prior consent.
Vendors directly contacting State of Delaware employees risk elimination of their
proposal from further consideration. Exceptions exist only for organizations currently
doing business in the State who require contact in the normal course of doing that
7. Organizations Ineligible to Bid
Any individual, business, organization, corporation, consortium, partnership, joint
venture, or any other entity including subcontractors currently debarred or suspended
is ineligible to bid. Any entity ineligible to conduct business in the State of Delaware
for any reason is ineligible to respond to the RFP.
8. Exclusions
The Proposal Evaluation Team reserves the right to refuse to consider any proposal
from a vendor who:
a. Has been convicted for commission of a criminal offense as an incident to
obtaining or attempting to obtain a public or private contract or subcontract, or in
the performance of the contract or subcontract:
b. Has been convicted under State or Federal statutes of embezzlement, theft,
forgery, bribery, falsification or destruction of records, receiving stolen property, or
other offense indicating a lack of business integrity or business honesty that
currently and seriously affects responsibility as a State contractor:
c. Has been convicted or has had a civil judgment entered for a violation under State
or Federal antitrust statutes:
d. Has violated contract provisions such as;
1) Known failure without good cause to perform in accordance with the
specifications or within the time limit provided in the contract; or
2) Failure to perform or unsatisfactory performance in accordance with terms of
one or more contracts;
e. Has violated ethical standards set out in law or regulation; and
f. Any other cause listed in regulations of the State of Delaware determined to be
serious and compelling as to affect responsibility as a State contractor, including
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