Vision Insurance Plan RFI/RFP

Agency: State Government of North Carolina
State: North Carolina
Level of Government: State & Local
  • G - Social Services
Opps ID: NBD12271226298766291
Posted Date: Mar 31, 2020
Due Date: Apr 6, 2020
Solicitation No: 269-032522020
Source: Members Only
Bid Number Description Date Issued Bid Opening Date Bid Opening Time Help
269-032522020 Vision Insurance Plan RFI/RFP
Mandatory Conf/Site Visit: 04/03/2020
3/31/2020 4/6/2020 08:00 AM ET 269-

Attachment Preview

City of Charlotte Vision Coverage RFI/RFP
Bid Number – 269-032522020
Willis Towers Watson is conducting a market survey on behalf of our client, the City of
Charlotte, for Fully Insured Vision coverage. The City of Charlotte currently provides
voluntary vision coverage through VSP.
Before the RFP will be issued to your organization, you will be required to complete the
below RFI questionnaire. If approved by the City of Charlotte and Willis Towers
Watson, your organization will be issued the complete RFP for submission.
RFI Questionnaire:
1. Please provide S&P, AM Best, Moody’s Rating
2. Will your organization provide a flat multiple year rate guarantees for no less than 3
3. Does your organization currently exchange eligibility data with Alight (Smart-Ben
Platform or Legacy Alight Platform)?
4. Please confirm your organization will provide implementation funds.
5. Please confirm your organization will provide implementation and ongoing service
performance guarantees around:
a. Claims – turnaround time, financial accuracy, processing accuracy, savings, etc.
b. Service – call abandonment, speed of answer, account management satisfaction,
file loading, etc.
6. Will your organization abide by the City’s root cause analysis documentation standards
(attached) and place service performance guarantees around response time and issue
7. Please confirm you can administer dual option coverage with a second pair of glasses or
glasses and contacts benefit?
Responses to the RFI questions above are due by Friday, April 10th. Proposals and the
completed RFP responses are due by Friday, May 15th. Please note that no extension
will be provided after the due date.
If your organization is selected, you will receive the full RFP on Friday, April 17th, and
enclosed will be the following information:
1) RFP
2) Census
3) Certificates of Coverage
4) Policy
5) Claims Experience
Please read through the RFP in its entirety. Should you have any questions
concerning any of the requests, or additional information is needed to release a
proposal, please submit all questions no later than Friday, April 24th. A
comprehensive Q&A document will be provided to all selected vendors by Friday, May
Please submit all questions to Willis Towers Watson:
Dylan Spangenberg
Ronnie Nelson
Rebecca Hutcherson
610 608-3294
704 804-7458
704 344-4865
The City of Charlotte is a subdivision of the State of North Carolina and is, therefore,
subject to the North Carolina Public Records Act (the "Act") at N.C. Gen. Stat. 132-1 et
seq. Confidential information that is a public record under North Carolina law may be
released and disclosed by the City pursuant to the Act. Notating your entire RFP
response as confidential and proprietary does not supersede the statute.
Please note that this is not a Brokerage Services RFP. Your organization must be
an admitted insurance carrier in the State of North Carolina.
This is the opportunity summary page. You are currently viewing an overview of this opportunity and a preview of the attached documentation. For more information, please visit the Publication URL Web page.


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