Security Guard Services

Agency: State Government of North Carolina
State: North Carolina
Level of Government: State & Local
Category:
  • S - Utilities and Training Services
Opps ID: NBD12271891195509762
Posted Date: Aug 4, 2022
Due Date: Sep 7, 2022
Solicitation No: 63-KGS863046
Source: Members Only
Bid Number Description Date Issued Bid Opening Date Bid Opening Time Help
63-KGS863046 Security Guard Services
Question Due Date & Time: 8/18/2022, 5pm; County, Wake
8/4/2022 9/7/2022 2:00 PM ET 63-

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Raleigh, North Carolina
Request for Proposals (RFP)
#63-KGS863046 - Security Guard Services
For internal administrative processing, including tabulation of proposals for posting to the
Interactive Purchasing System (IPS), please provide your company’s Federal Employer
Identification Number or alternate identification number (e.g. Social Security Number). Pursuant
to G.S. 132-1.10(b) this identification number shall not be released to the public. This page will
be removed and shredded, or otherwise kept confidential, before the procurement file is
available for public inspection.
THIS PAGE IS TO BE COMPLETED AND INCLUDED WITH
YOUR PROPOSAL. FAILURE TO DO SO MAY SUBJECT
YOUR PROPOSAL TO REJECTION.
Federal ID Number or
Social Security
Number:
SUPPLIER NAME:
DATE:
REQUEST FOR PROPOSALS (RFP)
RFP # 63-KGS863046
TITLE:
USING DEPARTMENT:
ISSUE DATE:
DUE DATE:
ISSUING AGENCY:
Security Guard Services
Environmental Health and Public Safety
August 4, 2022
2:00 pm, Wednesday, September 7, 2022
NC State University
Procurement Services Department
Campus Box 7212
Raleigh, NC 27695
Proposals subject to the conditions made a part hereof will be accepted until 2:00 pm, Wednesday,
September 7, 2022 for furnishing services described herein.
Proposals must be submitted electronically at:
https://ncsu.bonfirehub.com/opportunities/71768
Upload scanned pages from this RFP document included with your proposal response where
indicated on the Bonfire website.
Direct all inquiries (via email) concerning this RFP to:
Kristen Shelton, CPPB
NC State University
Procurement Services Department
Email: kgshelto@ncsu.edu
NOTE: Questions concerning the RFP requirements must be submitted in writing via email to
kgshelto@ncsu.edu, Subject Line: RFP #63-KGS863046 - Questions, no later than 5:00 P.M. on
Thursday, August 18, 2022. Questions will be answered in the form of an addendum to this RFP. No
other contact with university representatives regarding this RFP is allowed during the proposal process.
Attempts to obtain information directly from university personnel, or by any other means, may subject your
proposal response to rejection. Please use the following template to submit your questions:
Reference
RFP Section, Page Number
Vendor Question
Vendor question …?
Insert rows as needed
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1. INTRODUCTION/PURPOSE AND BACKGROUND
NC State University’s Environmental Health and Public Safety (hereafter referred to as University)
seeks proposals from qualified suppliers to provide unarmed security services on the NC State
University campus in Raleigh, North Carolina.
2. CONTRACT PERIOD
The term of any resulting contract shall begin September 2022 for a period of two (2) years. At the
University's exclusive option, and under the same terms and conditions contained herein, any
resulting contract may be extended for three (3) additional twelve (12) month periods. Total contract
length will not exceed five (5) years.
3. SCOPE OF WORK
3.1 The awarded supplier shall provide one walking security officer to provide security patrol services,
building facility/lockup, and security checks on the University’s North Campus, between the hours of
7:00 PM and 3:00 AM, seven (7) days per week, when the university is open and classes are in
session. If the University should request with at least 30 days of notice that this position be filled 365
days per year, the supplier will also ensure staffing on the dates the University is not open and when
classes are not in session.
On the days of Monday through Friday, this security officer will perform building facility lock-ups
during assigned patrol hours. A map showing North Campus may be viewed at:
https://maps.ncsu.edu.
In addition to this officer, other individual departments and units within the University may request
other security officers for various assignments. The supplier will notify the University Police
Department when an individual department or unit requests additional security services. The
supplier shall provide additional security officers at the current rate charged for the permanent
officer, given that these requests are for permanent, regularly scheduled officers. An example of this
type of assignment would be an individual department or college requesting an officer to patrol its
buildings, Monday through Friday, for four (4) hours per night.
3.2 Libraries:
The awarded supplier shall provide security to the Libraries that includes the following: two
sitting guards at the Hill Library seven days per week during open hours; one sitting guard at the
Hunt Library during the hours the building is open but there are no library staff present; one roaming
closing guard at the Hill Library on Friday and Saturday evenings; one roaming closing guard a the
Hunt Library on Friday and Saturday; one roaming and one sitting guard at the Hunt Library after 10
PM Sunday through Thursday; and available site supervisors to respond to guard needs. The sitting
guards will check IDs, assist with entry at gates, promote a sense of safety within the buildings, and
alert University Police and library staff about emergencies or suspicious activities. In addition to the
duties listed for sitting guards, roaming/closing guards perform accurate and timely headcounts and
clear patrons from the building after closing time.
3.3 As an optional item, the awarded supplier shall provide one (1) walking security officer to provide
security patrol services and security checks on the University’s Main Campus, between the hours of
7:00 PM and 3:00 AM, seven (7) days per week, when the university is open and classes are in
session.
3.4 As an optional item, the awarded supplier shall provide one (1) walking security officer to provide
security patrol services and security checks on the University’s Centennial Campus, between the
hours of 7:00 PM and 3:00 AM, seven (7) pays per week, when the university is open and classes
are in session.
3.5 Housing:
The awarded supplier shall provide one (1) walking security officer to provide security patrol
services and security checks on the University Housing Villages of E. S. King Village and Wolf
Village, between the hours of 7:00 PM and 3:00 AM, seven (7) days per week, 365 days per year.
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3.6 As an optional item, the awarded supplier will provide one (1) driving security officer to provide
driving safety escorts to locations on campus and approved locations off campus near the University,
between the hours of 10:00 PM to 4:00 AM, seven (7) days per week, when the university is open
and classes are in session. These locations are typically residential and located in the immediate
vicinity of campus. All are in Wake County. Service is not operational during inclement weather
when road conditions prohibit safe operation.
3.7 As an optional item, the supplier will provide one (1) Security Officer Supervisor to work during the
hours of 7:00 PM to 3:00 AM while security services are being provided by the awarded supplier. A
different rate may be charged for the position of Security Officer Supervisor. The responsibilities of
the Security Officer Supervisor will be to act as an onsite liaison to University Police, provide breaks
for supplier security officers during their shift, and to manage security officer staffing and personnel
issues.
3.8 A different rate may be charged for short-term requests for security officers for limited, special duty
assignments to cover a specific target location for a short-term assignment. Examples of these
requests (but not limited to this list) would be a Fire Watch of a building or residence hall, a request for
a security officer to patrol the Bell Tower for a one-week period due to a heightened sense of alert or a
possible threat, or request for a security officer to temporarily patrol a specific parking lot due to an
increase in crimes in that lot. These are usually one to seven nights in duration and should be
available within twenty-four (24) hours of the request being made by the university. Fire watches may
require multiple officers (i.e. one per building floor) and response times for fire watches may need to
be as little as four (4) hours.
3.9 All security officers utilized under this contract must provide documentation that they have
received appropriate and/or required training specified by the University for the assignment.
Documentation of all training and copies of certifications will be forwarded to the University Police
Department’s Security Guard Contract Manager. This includes Clery Act training, campus orientation,
post order training, and radio training.
3.10 Supplier employees shall be uniformed (with picture ID badge) including high visibility garment
(i.e.shirt, jacket, or coat). The University reserves the right to approve supplier uniforms as
appropriate. The proposal response shall include a complete description of the personnel uniform
(include picture in proposal). Security personnel shall be unarmed, traveling in clearly marked vehicles
(for assignments where use of a vehicle is specified), and present a neat, well-groomed appearance.
Uniforms will be clean, neat, and worn in a professional manner. The University reserves the right
to require immediate replacement of any Supplier employee not meeting these requirements.
3.11 Supplier personnel shall check in at the University Police Department’s Headquarters upon
arrival on campus at the beginning of the shift and sign out any building keys, radios, and other
required equipment for the assignment. All signed out equipment and keys shall be returned to the
University Police Department’s Headquarters prior to departure from campus. A dated log of
personnel hours will be maintained and available for review by the University Police Department’s
Security Guard Contract Manager at all times. Supplier will be liable for any lost or damaged keys,
radios, and other equipment to include the cost of rekeying any affected facility. The University Police
Department will issue keys and radio communication devices to specific assigned posts.
3.12 Supplier shall provide each employee with a wireless communication system that allows contact
with the University Police Emergency Communications Center (ECC). The proposal response shall
provide specifics of the communications system to be utilized.
3.13 Supplier personnel shall report the following, including but not limited to; safety concerns,
security breaches, malfunctioning doors/equipment, injured or suspicious persons, persons otherwise
needing assistance, crimes in progress, unsecure buildings, fire hazards, damaged or missing
equipment, and other incidents immediately to the ECC, the moment such situations are
encountered.
3.14 Supplier shall provide an electronic accountability system for guard tracking. This shall be a
stand-alone system (will not interface with any existing systems or WiFi access points). At a minimum,
the system shall provide the University with reports detailing patrol area checks, as well as the actual
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lock-up date, time, and the status of the door or area of each building under contract. The proposed
system shall be clearly described in the proposal response and provided at no additional cost to the
University.
3.15 The supplier shall also provide:
A. Documentation of incident report items outlined in Section 3.13 within forty-eight (48)hours of
incident.
B. Weekly report from guard tracking system sorted by:
• Building Name, Date, Location, Status, Time
• Building Name, Date, Found Unsecure
• Building Name, Date, Malfunctions of doors, locking mechanisms, etc.
3.16 The University may request security patrols outside of the one officer required in Section 3.1 and
those assigned to the University Libraries as required in Section 3.2 and University Housing as
required in Section 3.5. The proposal response shall include an hourly rate for the optional services
listed in 3.3, and 3.4, 3.6, 3.7, and 3.8. The proposal response shall include a response time for
short-term requests listed in 3.8.
3.17 As an optional item, cost is requested for a marked security vehicle to perform safety escorts of
students, faculty and staff. This vehicle shall be designed to legally transport at a minimum, seven (7)
people (a driver and six {6} passengers). The vehicle will be equipped with a green flashing strobe
light mounted on the top of the vehicle. The vehicle will be left on campus and a driver provided each
day for approximately six (6) hours any date that the University is open and classes are running.
Hours may vary depending on the time of year (evening hours) and University needs. The cost of the
vehicle shall be charged on a monthly basis and include all costs associated with the vehicle
(registration, insurance, inspections, mileage, maintenance, cleaning, etc.). The supplier shall also
provide a marked replacement vehicle within twenty-four (24) hours in the event that the primary
escort vehicle is inoperable. A driver shall also be provided to operate the vehicle as outlined in
section 3.6. The proposal response shall specify an hourly rate for a driver to be provided. All safety
escort drivers shall be uniformed and maintain a current valid North Carolina Driver’s License. The
driving record of all safety escort drivers will be reviewed by University Police prior to being allowed to
operate on campus. The University Police Department reserves the right to deny a supplier’s security
officer permission to operate a safety escort vehicle based on their driving record. Please note that no
minimum number of hours is guaranteed for the operation of this service.
3.18 As an optional item, the supplier will provide a cost option to add a second marked security
vehicle and driver to perform safety escorts of students, faculty and staff. The second vehicle option
will be designed the same as the single safety escort vehicle to legally transport at a minimum, a total
of seven (7) people (a driver and six {6} passengers). The second vehicle option vehicle will be
equipped with a green flashing strobe light mounted on the top of the vehicle. The second vehicle
option will also be left on campus and a driver provided each day for approximately six (6) hours.
Hours may vary depending on the time of year (time of darkness) and university needs. The cost of
the second vehicle option shall be charged on a monthly basis and include all costs associated with
the vehicle (registration, insurance, inspections, mileage, maintenance, cleaning, etc.). The supplier
shall also provide a marked replacement vehicle within twenty-four (24) hours in the event that the
optional escort vehicle is inoperable. A second driver cost option shall also be provided to operate
the second vehicle. The proposal response shall specify an hourly rate for the second driver option
to be provided. All safety escort drivers shall be uniformed and maintain a current valid North Carolina
Driver’s License. The driving record of all safety escort drivers will be reviewed by University Police
prior to being allowed to operate on campus. The University Police reserves the right to deny a
supplier’s security officer permission to operate a safety escort vehicle based on their driving record.
Please note that no minimum number of hours is guaranteed for the operation of this second vehicle
option.
4. SUPPLIER QUALIFICATION/EXPERIENCE REQUIREMENTS
4.1 Supplier personnel shall be screened by the supplier to include criminal and driving records.
Employees shall be properly trained for security duties. All employees assigned to work at the
University shall have completed the NC Private Protective Services Board “Basic Security Guard
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