Interpretation Services American Sign Language

Agency: Multnomah County
State: Oregon
Level of Government: State & Local
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD12997553091179598
Posted Date: Nov 15, 2019
Due Date: Dec 13, 2019
Solicitation No: RFP-49-2020
Source: Members Only
Multnomah County serves a diverse community and strives to meet the needs of all. Multnomah County is seeking American Sign Language Interpretation service providers to partner with to ensure success.
11/1/2019 12:00 AM PDT
12/13/2019 4:00 PM PST

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Interpretation Services American Sign Language
Multnomah County serves a diverse community and strives to meet the needs of all. Multnomah County is seeking
American Sign Language Interpretation service providers to partner with to ensure success.
11/1/2019 12:00 AM PDT
12/13/2019 4:00 PM PST
Request for Proposal (RFP)
US Dollar
Sealed Until 12/13/2019 4:00 PM PST
Lynn Faulkenberry
Phone +1 503-988-7544 ext. 87544
Commodity Codes
Commodity Code
Interpretation Services
0% 0, Net 30
Patricia Bride
Phone +1 503-988-9121 ext. 89121
14 November 2019
There will be a pre-proposal conference for this sourcing event on November 14, 2019 at 10:00 AM PT.
Location: 501, SE Hawthorne Blvd. 1st Floor Room 126, Portland, OR 97214.
Proposers will also have the ability to call into the pre-proposal conference using the below information:
Phone Number: 631.618.4737, Pin: 536 982#
Attendance is optional.
Purpose and Overview
Multnomah County (County) is seeking interpretation services for in-person American Sign Language
(ASL) interpretation services. These services are utilized by departments countywide.
Introduction and Program History
Multnomah County is the most populous county in the State of Oregon. As such, we have a diverse
population of residents, all who seek services from the County. Multnomah County prides itself on
providing excellent service and support to people in our community. A large and crucial part of this is to
overcome language barriers that prevent us from serving every member of our community with the same
excellence and equality.
ASL, including all other sign languages, is a dynamic and sophisticated language that encompasses the use
of syntax, grammar, and sentence structure that is as unique to the individual as any spoken language. ASL
does include regional dialects, accents, and social nuances. In an effort to meet the needs of the deaf
community, the County is seeking suppliers that can provide ASL interpretation services that are dynamic
as the County population.
The County is seeking only in-person ASL interpretation services. The use of Video Remote Interpretation
(VRI) is currently being contracted as a pilot project for two (2) years to allow the County to establish
requirements and gather use data. Services for VRI will be sent to competitive solicitation before the end
of the two (2) year pilot term.
Goals, Values, and Other Important Considerations
The County's primary goal is to competitively acquire a diverse line of services from multiple providers
for ASL interpretation services. Proposers awarded a contract under this RFP should be able to
demonstrate professionalism, Cultural Competence, and perform the services with the highest ethical
There are a number of certification requirements for interpreters who perform services in the medical and
legal profession. In addition to the certification requirements, there may also be additional requirements
14 November 2019
such as a background check to perform services in some areas of County facilities and to work with certain
information such as Criminal Justice Information Services (CJIS) information.
Proposers will be responsible for ensuring their employees and/or contracted providers are provided
continual training including but not limited to, Health Insurance Portability and Accountability Act
(HIPAA), ethics (local/national professional standards), cultural competency, certification requirements,
the use of any necessary technology (to be provided by proposer), and required administrative procedures.
The County spends, on average, $2.5 to $3 million annually on Interpretation Services.
The proposer must be able to provide services across the County. Requests for services can be for an On-
site at any Multnomah County building/location or Off-site, at a personal residence or public space.
Each department in the County budgets on an annual basis, funds to cover services to be rendered under
this sourcing event.
As-scheduled Services means in-person services that are scheduled in advance of the date and time
services are needed.
Certified Deaf Interpreter means an interpreter who can interpret sign language from individuals
(children and adults) who may not have fully developed signing capability, who use ASL as a second
language, and individuals who may sign a "home grown" version of sign language. A Certified Deaf
Interpreter may be deaf or hard of hearing individuals who may or may not work with hearing interpreters.
Cultural Competence means the ability to understand, communicate with, and effectively interact with
people across cultures. Cultural competence encompasses being aware of one's own world view,
developing positive attitudes towards cultural differences, and gaining knowledge of different cultural
practices and world views.
County Holidays are New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Labor
Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Court Certified Interpreter means an interpreter who is certified in accordance with the State of Oregon
Judicial Branch.
Court Certified Reciprocity Interpreter means an interpreter from another consortium member state or
who has passed the Federal Court Interpreting examination.
Double-booking means two (2) or more interpreters are assigned to a singular request for interpretation
Early Departure means an interpreter who has departed an appointment where services are to be rendered
prior to the end of a scheduled appointment time without completing the interpretation services.
14 November 2019
Ghosting means when an interpreter arrives at the location services are to be rendered, signs in, leaves,
returns to get signed back out, all without actually performing the services requested. A means of "No-
show" while having the ability to bill the County for services not rendered.
Liaison Interpreting means relaying what was spoken in the Source-Language to two (2) or more people.
Medical Healthcare Certified Interpreter means an interpreter who is certified by the State of Oregon,
or other governing body, in good standing.
Medical Healthcare Qualified Interpreter means an interpreter who is qualified by the State of Oregon,
or other governing body, in good standing.
Negotiation Interpreting means interpreting the Source Language to one (1) or more people aimed at
reaching an agreement.
No-show means an assigned interpreter did not provide services at the date, time, and location requested
and confirmed by the proposer.
On-demand Services means in-person services that are needed immediately upon request.
Off-site Interpretation Services means interpretation services are performed at a location other than a
Multnomah County location such as a personal residence or a private practice clinic.
On-site Interpretation Services means interpretation services are performed on a Multnomah County
location throughout the Portland Metro area.
Side Conversations means any communication between the interpreter and the County client that falls
outside the requested services for interpretation.
Sight Interpretation means the rendition of text written in one language and conveyed in another
language and is usually done in the moment.
Simultaneous Interpretation means real-time interpretation.
Source Language means the language to be interpreted.
A. Service Overview
Proposer will provide ASL interpretation services to all Multnomah County (County) departments,
programs, and offices to assist in communicating with clients and employees to aid in the delivery of
necessary services.
Proposer will perform On-sight and Off-sight interpretation services in accordance with the scope of
services outlined in this description.
B. Standard Operating Hours/Availability of Service
Ideally, the County would like standard service hours to provide the above-outlined services
between the hours of 7:30 AM PT and 7:30 PM PT Monday through Friday excluding holidays.
14 November 2019
Proposer must be available to provide services 365 days a year, 7 days a week, 24 hours a day.
C. After Hours for ASL Interpretation Services
After hours is defined as Saturdays, Sundays, County holidays, and all hours outside of the standard
service hours outlined above.
D. Service Areas
Proposer will be required to perform services throughout Multnomah County. Locations may vary
based on the specific need(s) of the department or office making the request. Service areas may
include, but are not limited to:
i. Multnomah County office sites/program sites;
ii. County service provider facilities;
iii. Specified public places (i.e., police station, hospitals, bus terminals, etc.);
iv. Private residences;
v. Correctional facilities;
vi. Probation offices;
vii. Interrogation settings (Sheriff's Office); and
viii. Courtrooms/legal settings.
The above is not an exhaustive list of possible settings; however, it is intended to provide examples
of the locations where services will be required. Specific locations and requirements (i.e.,
certification of interpreter's, background/record check's, and security clearance) will be cited at the
time of request for services.
E. Common Environment of Service Interactions:
i. Person-to-Person client services setting;
ii. Person-to-Person medical setting;
iii. Group-to-Group settings include community or partnership-style gatherings/meetings,
emergency management operations, and press conferences; and
iv. Person-to-Multnomah County (interdepartmental).
F. Service Scheduling
County departments will schedule in-person on-site appointments by emailing a service request form
(varies depending on department needs) to the proposer(s). The service request form will provide
specific information about the requested services, including any client information, and certification
levels of the interpreter that may be required for the requested service.
Proposer will provide confirmation of the requested service via email. It is the proposers
responsibility to allow sufficient time to complete appointments and/or required services identified
on the request form.
On-demand interpretation services services will be delivered in accordance with the scope outlined
below. Proposer will provide to County any phone numbers or other contact information to provide
On-demand services.
G. Certification Requirements
14 November 2019
This is the opportunity summary page. You are currently viewing an overview of this opportunity and a preview of the attached documentation. For more information, please visit the Publication URL Web page.


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