Call Center Modernization

Agency: State Government of Texas
State: Texas
Level of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD14746926722722789
Posted Date: Oct 2, 2017
Due Date: Oct 23, 2017
Solicitation No: 323-18-00005
Source: Members Only
Call Center Modernization
Open Date: 10/23/17 02:00 PM Agency Requisition Number: 323-18-00005

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- Package 1 size: 1876265 (in bytes) Type: Specification Format: Acrobat PDF Files
- Package 2 size: 60128 (in bytes) Type: Additional Specification(s) Format: Word for Windows 97
The Teacher Retirement System of Texas (TRS) is a service-oriented pension system providing retirement, healthcare, and related benefit programs for Texas public school employees, retirees, and their beneficiaries (Participants). TRS mission is to improve the retirement security of Texas educators by prudently investing and managing trust assets and delivering benefits that make a positive difference in members' lives. The goal of the Contact Center Modernization RFO and the resulting project is for TRS to select an experienced, successful, cloud-based contact center solution vendor that will implement and maintain a cost effective, efficient, and sustainable program enabling TRS to serve its expanding and ever-changing customers needs. Additional information about TRS can be found on its website at https://www.trs.texas.gov

Agency: TEACHER RETIREMENT SYSTEM (323)
Open Date: 10/23/17 02:00 PM Agency Requisition Number: 323-18-00005
Previous Price Paid: N/A
Deliver Date: 01/01/18
Solicitation type: 21 Days or more for solicitation notice
NIGP Commodity Code(s):
Class-Item: 883 - 19
Class-Item: 915 - 20
Class-Item: 958 - 89
Contact Information:
Contact Name: LaTresa Christopher Wood
Email: christopher.wood@trs.texas.gov
Phone: (512) 542-6292
Upload Date: 2017-10-02 15:59:58.373 Updated date: 2017-10-02 16:03:31.127

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