Turnkey Call Center & 500 Bilingual Call Agents

Agency: Department of Homeland Security
State: Texas
Level of Government: Federal
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD00159110325308910
Posted Date: Oct 3, 2017
Due Date:
Solicitation No: HSFETX-17-R-0203
Source: Members Only
Solicitation Number :
Notice Type :
Award Notice
Contract Award Date :
September 30, 2017
Contract Award Number :
Contract Award Dollar Amount :
Contractor Awarded Name :
AT&T Corp
Contractor Awarded DUNS :
Contractor Awarded Address :
3033 Chain Bridge Road

Oakton, Virginia 22124
United States
Synopsis :
Added: Oct 03, 2017 2:51 pm
This is an award notice; not a solicitation.

Requirement: in response to Hurricanes Harvey, Irma, and Maria, the contractor shall provide 500 bilingual (Spanish/English) temporary call agent employees to respond to incoming calls and perform data entry for individuals and businesses seeking disaster assistance. FEMA is not equipped with personnel to handle the sheer number of incoming calls combined with an insufficient number of bilingual call agents. Duties include Registration Intake, Helpline, Indexing, and Pre-Placement Interviews, etc.
Contracting Office Address :
3900 Karina Lane
Denton, Texas 76208
United States
Primary Point of Contact. :
Contracting Officer


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