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The Veterans Benefits Administration (VBA) and Reno Regional Office, requires a service agreement (base plus four option years) for the maintenance and repair of the access control, physical duress buttons, and closed-circuit TV camera systems to support the RO s mission and ensure the safety of our personnel and security of our facility. Contractor is to provide service/maintenance and emergency repair for all equipment needed for controlling physical access, video monitoring of the facility, and employee duress systems, located at 5460 Reno Corporate Drive, Reno NV 89511. The system is a standalone system and not connected to the network.

NOTE: Contractor must be C-Cure certified for the designated region or approved federal requirements and provide certification letter at the time of solicitation, along with signed certification they can meet the Limitations of Subcontracting requirements.

SCOPE OF WORK

The service agreement (SA) will provide for full repair or replacement, to include labor costs, of the Covered Components listed below:

IP04-08T0-R2A-E Head End (1 unit)
iSTAR Ultra SE, w/enclosure, no PSU (16 units)
Access Controlled Doors (28 units)
Duress Buttons (6 units)
Closed-Circuit TV IP Cameras (13 units)
Illustra Flex 3MP Mini-dome, 2.8-12MM, item IFS03D1OCWIT (12 units)
Illustra Flex 8MP Mini-dome, 3.4-9MM, item IFS08D2OCWIT (1 unit)

The SA will provide for a 4-hour response time upon request for emergency service calls, with 24-hour/7 days a week customer service and technical support for emergency requests. Calls received in the AM will be responded to the same business day in the PM, while calls received in the PM will be responded to the next business day in the AM. Priority status will be given with respect to scheduling of technicians for service calls.

The SA will provide for an annual system check of all Covered Components above, as detailed below:

Annual System Checks:
For Access Control and Video Systems Host/Server and Field Devices
Annual C-Cure 9000 SSA License Agreement included with the Service Agreement
Verify and document version of software packages used
Examine system logs and audit files for potential problems
Check hardware resources
Check hard drive space
Check hard drive health
Check memory allocation
Check backup procedures and ensure they are running as scheduled
Check network utilization
Check that Anti-Virus and Anti-Malware status are enabled
Check Firewall status
Check and ensure Date and Time are accurate
Check that panels are in communication with the server
Test all ACS doors for valid access
Test locking hardware for proper operation and report failures
Provide 24-hour labor for re-wiring panels, labeling and as-built drawings

For Video Management Systems Checks
Exact Annual SSA included with the Service Agreement
Verify cameras are online and recording
Check views for accuracy and focus
Verify cameras are time synced with the server
Clean camera enclosure (Lift Rental Fee NOT included)
Check PTZ camera functionality (If Applicable)

For Duress Buttons
Check and test all duress buttons (6) with Mega Center
IDS panel NOT covered under SA

The applicable NAICS code for this procurement is 561621 Security Systems Services.

SITE VISIT
Site visit will take place at the VBA Reno Regional Benefits Office, 5460 Reno Corporate Dr, Reno, NV 89511 on Thursday, May 25, 2033 at 2 PM PT. This is an optional site visit and Contractor assumes all costs associated.
Please email names of attendees, company name and contact information no later than Wednesday, May 24, 2023 by 10 AM (PT) to tamara.feist-hatfield@va.gov.
Vendors must check in with front guards with a valid Government ID and let them know they are attending a site visit/walk through. A Government POC will escort you from that area.

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