Intelligent Virtual Agent RFI

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Agency: HOMELAND SECURITY, DEPARTMENT OF
State: District of Columbia
Level of Government: Federal
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00159572731114045
Posted Date: Apr 9, 2024
Due Date: Apr 19, 2024
Solicitation No: FEMAIVA
Source: Members Only
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Intelligent Virtual Agent RFI
Active
Contract Opportunity
Notice ID
FEMAIVA
Related Notice
Department/Ind. Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
FEDERAL EMERGENCY MANAGEMENT AGENCY
Office
INFORMATION TECHNOLOGY DEVELOPMENT AND SUSTAINMENT
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Original Published Date: Apr 09, 2024 10:47 am EDT
  • Original Response Date: Apr 19, 2024 05:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: May 04, 2024
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code:
  • NAICS Code:
    • 541511 - Custom Computer Programming Services
  • Place of Performance:
    Washington , DC
    USA
Description

PROJECT SCOPE/DELIVERABLES:

FEMA requires the Contractor to provide and support software that assists FEMA to respond to inquiries from CFNRL applicants and to duplicated or customize the existing COVID funeral IVA system (CFNRL IVA) to support the continuance of the COVID-19 Funeral Assistance program and other disaster related response in both English and Spanish. The CFNRL IVA system is to operate 7 days a week, 24 hours a day, 365 days a year. It has the capacity to handle up to 18,000 calls a month and is scalable if needed to handle a surge of calls. Tasks may include systems and application modifications, including:

• Software Programming

• Software Testing

• User Acceptance Testing (UAT) with FEMA staff

• Updating IVA system responses to match new and updated FEMA policy

• Software quality assurance for integration testing


Attachments/Links
Contact Information
Contracting Office Address
  • 500 C STREET SW, 3RD FLOOR
  • Washington , DC 20472
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Apr 09, 2024 10:47 am EDTSources Sought (Original)

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