End to End Systems Management Center (E2E SMC)
Agency: | |
---|---|
State: | Illinois |
Level of Government: | Federal |
Category: |
|
Opps ID: | NBD00159675542587747 |
Posted Date: | Oct 19, 2023 |
Due Date: | Oct 25, 2023 |
Source: | Members Only |
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- Contract Opportunity Type: Sources Sought (Updated)
- All Dates/Times are: (UTC-05:00) CENTRAL STANDARD TIME, CHICAGO, USA
- Updated Published Date: Oct 19, 2023 01:40 pm CDT
- Original Published Date: Oct 11, 2023 12:24 pm CDT
- Updated Response Date: Oct 25, 2023 12:00 pm CDT
- Original Response Date: Oct 25, 2023 12:00 pm CDT
- Inactive Policy: Manual
- Updated Inactive Date: Oct 01, 2024
- Original Inactive Date: Oct 01, 2024
-
Initiative:
- None
- Original Set Aside:
- Product Service Code:
-
NAICS Code:
- 541519 - Other Computer Related Services
-
Place of Performance:
Scott AFB , IL 62225USA
E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.
- 508 SCOTT DR
- SCOTT AFB , IL 62225-5357
- USA
- Rachael Bealer
- rachael.n.bealer.civ@mail.mil
- Matthew J. Hellmann
- matthew.hellmann@ustranscom.mil
- Oct 19, 2023 01:40 pm CDTSources Sought (Updated)
- Oct 11, 2023 12:24 pm CDT Sources Sought (Original)
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