Customer Service and Records Administration Services

Agency: State Government of Florida
State: Florida
Level of Government: State & Local
Category:
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD10886545918349870
Posted Date: Oct 1, 2017
Due Date: Jan 1, 2018
Solicitation No: 16-01
Source: Members Only


Advertisement Detail

State Board of Administration
Invitation to Negotiate
Customer Service and Records Administration Services
Advertisement Number: 16-01
Version Number: 011
Advertisement Begin Date/Time: 10/05/2016 - 12:00 A.M.
Advertisement End Date/Time: 01/01/2018 - 12:00 A.M.

Mod: 09-29-2017 08:33:39
Last Edit: Friday, September 29, 2017 at 08:34:37 P.M.
Commodities:
43232200 Content management software
43232300 Data management and query software
43232600 Industry specific software
80101500 Business and corporate management consultation services
80141619 Customer relationship center CRC management services
81111500 Software or hardware engineering
81111700 Management information systems MIS
81111800 System and system component administration services
81112000 Data services
81112100 Internet services
93151501 Public enterprises management or financial services
93151502 Public enterprises information or control systems services


This Invitation to Negotiate (ITN) is being issued by the Board to obtain responses from experienced and qualified Respondents to provide Customer Services and Records Administration Services for the Boards Programs.

A copy of ITN 16-01, including Appendix A - Scope of Services, in Word format may be downloaded at http://www.myfloridaprepaid.com/who-we-are/about-the-board/board-reports-and-plans/

Please note the following Dates:

October 17, 2016, 2:00 PM - Solicitation Conference

December 19, 2016, 2:00 PM - Deadline for written responses to the ITN

10/26/2016 Update - The .ppt discussed at the Solicitation Conference has been added as a downloadable document.

10/31/2016 Update - The Question and Answers are available as a downloadable document.

1/20/2017 Update - Posted Update to Schedule to include moving the Meeting of Validation of Evaluator Scoring at Board office from January 23 to January 30, 2017 at 3:00PM EST.

1/31/2017 Update - Posted Update to Schedule to include moving the Meeting of Validation of Evaluator Scoring at Board office from January 30 to February 7, 2017 at 2:00PM EST.

2/10/2017 Update - Posted Notification of the Shortlist

8/11/2017 Update - Posted Update to Schedule

9/30/2017 Update - Posted Update to Schedule

Invitation to Negotiate will be opened at the below address at 03:00 P.M., December 19, 2016.

Please direct all questions to:
Casey Fisher
Phone: (850) 488-8514
FAX: (850) 488-3555

1801 Hermitage Blvd, Suite 210
Tallahassee FL, 32308

Email: ITNinfo.Prepaid@MyFloridaPrepaid.com

Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).

The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida.

Certified Business Enterprises are encouraged to participate in the solicitation process.

A Pre Solicitation Conference has been scheduled. For specific information see the Advertisement Description.

Downloadable Files for Advertisement
Version Description Type Required
Original ITN 16-01.pdf (Open/Save / View) Complete Document
Original Appendix B-1 - Business Rules - Prepaid Plan.pdf (Open/Save / View) Complete Document
Original Appendix B-2 - Business Rules - Savings Plan.pdf (Open/Save / View) Complete Document
Original Appendix B-3 - Business Rules - Foundation - STARS.pdf (Open/Save / View) Complete Document
Original Appendix B-4 - Business Rules - Foundation - Private.pdf (Open/Save / View) Complete Document
Original Appendix E - Additional Statistics.pdf (Open/Save / View) Complete Document
003 Solicitation Conference materials (Open/Save / View) Complete Document
004 Questions and Answers (Open/Save / View) Complete Document
006 Amendment 1- Update to Schedule (Open/Save / View) Complete Document
007 Amendment 2 - Update to Schedule (Open/Save / View) Complete Document
008 Notification of the Shortlist (Open/Save / View) Complete Document
010 Amendment 3 - Update to Schedule (Open/Save / View) Complete Document
011 Amendment 4 - Update to Schedule (Open/Save / View) Complete Document
indicates a required (not withdrawn) file


For questions on a specific bid advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.

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