Multnomah County Library Website Usability Testing Services

Agency: Multnomah County
State: Oregon
Level of Government: State & Local
Category:
  • Q - Medical Services
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD12997553094873973
Posted Date: Nov 15, 2019
Due Date: Dec 9, 2019
Solicitation No: RIP-58-2020
Source: Members Only
Multnomah County Library seeks a contractor to provide usability testing services of our website, www.multcolib.org, with the goal of learning how identified users access information and resources.
Open
11/15/2019 8:00 AM PST
Close
12/9/2019 4:00 PM PST
Type
RIP
Number
RIP-58-2020
Contact

Attachment Preview

Multnomah County Library Website Usability Testing Services
Multnomah County Library seeks a contractor to provide usability testing services of our website, www.multcolib.org,
with the goal of learning how identified users access information and resources.
Open
Close
11/15/2019 8:00 AM PST
12/9/2019 4:00 PM PST
Type
Number
Currency
Request for Intermediate Proposals
(RIP)
RIP-58-2020
US Dollar
Sealed Until 12/9/2019 4:00 PM PST
Contacts
Lisa Emery
lisae@multco.us
Phone +1 503-988-3355 ext. 83355
Payment
Terms
0% 0, Net 30
Commodity Codes
Commodity Code
80101507
41105900
83121500
Description
Information Technology Consulting Services
Libraries & Related Materials
Libraries
15 November 2019
Description
PRE-PROPOSAL CONFERENCE:
There will not be a pre-proposal conference for this sourcing event.
INTRODUCTION
Multnomah County Library provides a variety of physical and digital material to support the informational,
educational, and recreational needs of our community. The collection reflects the diverse population of our county
including several languages, Chinese, Russian, Spanish and Vietnamese. Library users of all ages can access the
entire collection.
Multnomah County Library adheres to the principles of intellectual freedom, which favor liberty of thought and
an opposition to censorship. We support your right to access a wide variety of materials even if the content may
be controversial, unorthodox or unacceptable to others.
Multnomah County Library’s Mission: Empowering our community to learn and create. Multnomah County
Library uses three-year priorities to shape what we do and explain how we do it. In a world that changes quickly,
we build those priorities on four pillars that will not change. Our pillars are:
Free access for all
A trusted guide for learning
The leading advocate for reading
A champion for equity and inclusion
Multnomah County Library Priorities 2019-2021:
Making connections for a stronger community
Removing barriers
Helping meet basic needs
Honoring the past, embracing the future
SCOPE OF WORK
Our goal is for library users to find the information they need to support online learning with minimal barriers.
Following website user-testing best practices/industry standards, targeted users will be engaged to see if users can
successfully find information on the library’s website, multcolib.org. Identified targeted users can include:
Teens
Educators
Caregivers
Patrons with disabilities
Staff
Measurable goals include:
Learning the pathways identified patrons take to successfully find the information they are seeking
Information acquired via user-testing and professional evaluation provides context and guidance for
future developments on pages designed for youth, teens, parents/caregivers, educators and other users of the
library website.
Library staff understand how users access information on multcolib.org.
This information gathered will inform the next generation of our website and serve as an education piece for
staff / stakeholders who have a strong connection to the way information is displayed and organized on the
library’s website, but perhaps have not had the opportunity to see how users engage with it.
15 November 2019
User Research Objectives:
What: Qualitative 1:1 interviews and site walk through (desktop and mobile) with identified targeted users in order
to understand current frustrations, work- arounds and needs that can be translated into site improvements.
Why: Usability testing provides feedback from actual user behavior, so you can have data- informed
conversations. Accessibility testing* at this stage will audit what is currently working and inform direction for the
new design. *Inclusion of all major disability groups: visual (blind, low vision, color blindness), deaf/hard of
hearing, motor (inability to use a mouse, slow response time, limited fine motor control), cognitive (Learning
Disabilities, distractibility, inability to remember or focus on large amounts of information or complex steps).
Iterative research approach:
We reserve the right to conduct the research in multiple phases, phases 1 and 2 outlined below, based upon what is
in the best interest of the library to obtain our overall objectives.
Phase 1: Baseline insights and direction
Usability & Accessibility testing
UI Prototyping- Design sprint facilitation
Accessibility testing process Phase 1
Section 508 audit
Test facilitation with disabled users
Test data analysis
Test report back
UI Prototyping- Design sprint facilitation
Collaborative design workshop: Design Sprint facilitation. The workshop spends 5 days re-imagining the
new site based on actual patron data and pain points.
Provide support with UX expert interpreting findings into Usability and Accessibility compliant layouts,
navigation and interface elements.
Collaborate with MCL to steer the new design direction with best practice (avoid known issues for mobile
UX, accessibility and usability).
Phase 2: New designs validation and compliance
Usability & Accessibility testing on new design
Accessibility QA on live code
Validation of new design direction (desktop and mobile) with teens, caregivers and educators in order to
uncover any issues prior to launch.
Why: Accessibility testing will aim at testing compliance with Section 508 Refresh and WCAG 2.0 AA.
*Inclusion of all major disability groups: visual (blind, low vision, color blindness), deaf/hard of hearing,
motor (inability to use a mouse, slow response time, limited fine motor control), cognitive (Learning
Disabilities, distractibility, inability to remember or focus on large amounts of information or complex steps).
METHOD OF AWARD
A contract will be awarded to the proposer with the highest scoring proposal.
ESTIMATED PURCHASES
The library has budgeted approximately $20,000.00 for phases 1 & 2 of these services. The County does not
guarantee that any minimum amount of services will be purchased.
15 November 2019
METHOD OF CONTRACTING
A Services Contract form is provided in the Buyer Attachments page showing the standard terms and
conditions. Carefully review the terms and conditions of the Contract. Additional Contract terms related to this
procurement, if any, are set out below in the section entitled Term of Contract and may be subject to change.
TERM OF CONTRACT
The awarded contract may be up to five (5) years or $150,000.00 total.
CONTRACT NEGOTIATIONS
The County will initiate contract negotiations with the responsive and responsible Proposer with the highest
scoring proposal. Multnomah County may, at its option, elect to negotiate general contract terms and
conditions, services, pricing, implementation schedules, and such other terms as the County determines are in the
County’s best interest. If negotiations fail to result in a contract, the County reserves the right to terminate the
negotiations and initiate contract negotiations with the next highest scoring responsive and responsible Proposer.
This process may continue until a contract agreement is reached.
INSURANCE REQUIREMENTS
The insurance requirements in the Buyer Attachments called Sample Exhibit 2 are the County standards and at
the time of contract negotiations these maybe modified, removed, or other types added depending on the services
being provided.
PRE-AWARD RISK ASSESSMENT
Successful proposers whose contract award includes federal funding (as identified by a Catalog of Federal
Domestic Assistance number) will be subject to a PreAward Risk Assessment (which includes an evaluation of
financial stability, quality of financial /management systems, experience with federal funds, reports and findings
from audits) completed by Multnomah County (if one has not been submitted in the last year) prior to the issuance
of a contract. Contractors who fail to submit the required documents will not be eligible for a contract from the
County.
15 November 2019
Required to View Event
Prerequisites
Required to Enter Bid
1.
Proposer/Bidder agrees to receive all correspondence electronically and are responsible for keeping their
supplier portal updated with current contact information.
2. CONFIDENTIALITY - Please read the statutory requirements in the prerequisite link.
3.
Please review the statements in this certification regarding Assurances, Certification Regarding
Debarment, Suspension and Other Responsibility Matters and Certification Regarding Conflict of Interest.
15 November 2019
This is the opportunity summary page. You are currently viewing an overview of this opportunity and a preview of the attached documentation. For more information, please visit the Publication URL Web page.

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