Lottery Gaming Services, Sales Channels, and Related Systems

Agency: State of Vermont
State: Vermont
Level of Government: State & Local
Category:
  • 15 - Aircraft and Airframe Structural Components
Opps ID: NBD14408925308232724
Posted Date: Jul 28, 2020
Due Date: Aug 27, 2020
Source: Members Only
Title Question Due Answers posted Due date No posting After
Lottery Gaming Services, Sales Channels, and Related Systems
Prebid Conference login
07/30/2020 02:30PM 08/27/2020 02:00PM

Attachment Preview

PART A: COVER PAGE
DePpAarRtmTenAt o:fCBuOilVdiEngRs aPndAGGenEeral Services
Office of Purchasing & Contracting
109 State Street
[phone] 802-828-2211
Montpelier VT 05609-3001
[fax] 802-828-2222
http://bgs.vermont.gov/purchasing
Agency of Administration
SEALED BID
INFORMATION TECHNOLOGY REQUEST FOR PROPOSAL
FOR
Lottery Gaming Services, Sales Channels,
and Related Systems
Expected RFP Schedule Summary:
ISSUE DATE
July 15, 2020
QUESTIONS DUE
PREBID CONFERENCE
RFP RESPONSES DUE BY
July 30, 2020 2:30 PM (EDT)
August 6, 2020 1:00 PM (EDT)
August 27, 2020 2:00 PM (EST)
PLEASE BE ADVISED THAT ALL NOTIFICATIONS, RELEASES, AND AMENDMENTS
ASSOCIATED WITH THIS RFP WILL BE POSTED AT:
http://www.bgs.state.vt.us/pca/bids/bids.php
THE PREBID CONFERENCE IS OPTIONAL AND MAY BE ATTENDED ONLY VIA ELECTRONIC
MEANS ESTABLISHED BY THE STATE.
THE STATE WILL MAKE NO ATTEMPT TO CONTACT INTERESTED PARTIES WITH UPDATED
INFORMATION. IT IS THE RESPONSIBILITY OF EACH BIDDER TO PERIODICALLY CHECK
THE ABOVE WEBPAGE FOR ANY AND ALL NOTIFICATIONS, RELEASES AND AMENDMENTS
ASSOCIATED WITH THIS RFP.
PURCHASING AGENT:
TELEPHONE:
E-MAIL:
FAX:
Stephen Fazekas
(802) 828-2210
stephen.fazekas@vermont.gov
(802) 828-2222
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Contents
PART A: COVER PAGE ............................................................................................................1
PART A: COVER PAGE ............................................................................................................1
PART B INTRODUCTION .................................................................................................... 10
B.1 Introduction ..................................................................................................................... 10
B.2 Lottery Objectives...........................................................................................................10
PART C DESCRIPTION OF AGENCY ................................................................................. 12
C.1 History, Timeline and Mission ................................................................................... 12
C.2 Additional Information ................................................................................................ 12
PART D: STATEMENT OF WORK TO BE PERFORMED .............................................. 13
D.0 Introduction ..................................................................................................................... 13
D.1 Gaming System Configuration .................................................................................. 13
D.1.1 Gaming System Configuration at the Primary Data Center (PDC) ............... 13
D.1.2 Gaming System Configuration at the Backup Data Center (BDC) ................. 13
D.1.3 Lottery, Instant Ticket Warehouse and Acceptance Testing System .......... 14
D.1.4 Internal Control System Configuration ................................................................. 14
D.1.5 Gaming Quantitative Performance Criteria ......................................................... 14
D.1.6 Operating Hours ............................................................................................................ 15
D.1.7 Service Level Reporting Requirements ................................................................. 15
D.1.8 Service Level Agreement ............................................................................................ 16
D.2 Retailer and Consumer Interfaces and Peripherals..........................................16
D.2.1 Retailer Terminals........................................................................................................ 16
D.2.2 Privileged Validation Terminals.............................................................................. 20
D.2.3 INVITED OPTION Lottery Player Website.......................................................... 20
D.2.4 Retailer Portal................................................................................................................ 21
D.2.6 Mobile Terminals .......................................................................................................... 21
D.2.7 Peripherals...................................................................................................................... 21
D.2.8 Sales Channel Equipment for Lottery Acceptance Testing ............................. 22
D.3 Communications Network Requirements.............................................................. 22
D.3.1 Communications Network Requirements ............................................................ 22
D.3.2 Network Design ............................................................................................................. 25
D.3.3 Network Administration Services ........................................................................... 27
D.3.4 INVITED OPTION Connectivity for Retail Liquor Agencies.......................... 27
D.3.5 Service Level Reporting Requirements ................................................................. 27
D.3.6 Service Level Agreement ............................................................................................ 28
D.4 Software Application and Data Management ..................................................... 28
D.4.1 Gaming Application Security and Control Features .......................................... 28
D.4.2 Instant Ticket Application and Control ................................................................. 37
D.4.3 Retailer Accounting...................................................................................................... 40
D.4.4. Retailer Data Management ....................................................................................... 42
D.4.5 Claim Center Processing ............................................................................................. 44
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D.4.6 Internal Control System.............................................................................................. 45
D.4.7 Data Management and Reporting............................................................................ 46
D.4.8 Reports and Business Intelligence.......................................................................... 46
D.4.9 Terminal Games Subscription System ................................................................... 47
D.4.10 Ticket Stock Tracking and Security:.................................................................... 48
D.4.11 Advertising Content Management System ......................................................... 49
D.4.12 Point of Sale Inventory System at the Warehouse .......................................... 49
D.4.13 Sales Force Automation (SFA)................................................................................ 49
D.5 Revenue Generation Services and Support ........................................................... 50
D.5.1 Comprehensive Marketing Plans............................................................................. 50
D.5.2 Actionable Business Analytics Support.............................................................. 50
D.5.3 Marketing Services ....................................................................................................... 50
D.6 Facilities ............................................................................................................................ 51
D.6.1 Primary Data Center .................................................................................................... 51
D.6.2 Backup Data Center ...................................................................................................... 52
D.6.3 Service Centers .............................................................................................................. 52
D.6.4 Local Administrative Offices ..................................................................................... 52
D.6.5 Lottery Business Continuity Site.............................................................................. 52
D.7 Operational Services ..................................................................................................... 53
D.7.1 Management and Operations Staff.......................................................................... 53
D.7.2 System Support, Enhancement Services, and Integration Services............. 55
D.7.3 System Quality Assurance Testing .......................................................................... 56
D.7.4 Data Center Operations............................................................................................... 57
D.7.5 Retailer Equipment Maintenance and Service Requirements ...................... 57
D.7.6 Retailer Call Center....................................................................................................... 59
D.7.7 Retailer Training and Support Tools...................................................................... 60
D.7.8 Retailer Consumable Supplies and Shipping........................................................ 61
D.7.9 Lottery Staff and Third-Party Training ................................................................. 61
D.7.10 Service Level Reporting Requirements .......................................................... 62
D.7.11 Service Level Agreement...................................................................................... 62
D.8 Project Management, Implementation and System Conversion...................63
D.8.1 Project Management Practices ................................................................................. 63
D.8.2 Implementation Staffing............................................................................................. 63
D.8.3 Conversion Strategy ..................................................................................................... 64
D.8.4 Implementation Master Schedule (IMS) ............................................................... 65
D.8.5 Project Management Issues....................................................................................... 66
D.8.6 Acceptance Testing....................................................................................................... 66
D.8.7 Project Reporting and Monitoring .......................................................................... 68
D.8.8 Conversion Support...................................................................................................... 69
D.9 Security .............................................................................................................................. 70
D.9.1 Personnel Security ........................................................................................................ 70
D.9.2 Physical Security............................................................................................................ 70
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D.9.3 System Security.............................................................................................................. 71
D.9.4 Network Security: ......................................................................................................... 72
D.9.5 Retailer Terminal Security ........................................................................................ 72
D.9.6 Retailer Fraud and Internal Fraud.......................................................................... 73
D.9.7 Unclaimed Prize Security ........................................................................................... 73
D.9.8 Ticket Security ............................................................................................................... 73
D.9.9 Incident Response Plan............................................................................................... 73
D.9.10 Business Continuity and Recovery Plan ............................................................. 74
D.9.11 Operations Security Plan.......................................................................................... 74
PART E: PURPOSE AND MANAGEMENT STRUCTURE ............................................... 76
E.0 Introduction......................................................................................................................76
E.1 Contract Management Structure .............................................................................. 76
E.2 Management During Initial Implementation/Conversion Phase.................76
E.2.1 Project Management Structure................................................................................. 76
E.2.2 Liquidated Damages During Implementation/Conversion ............................ 76
E.3 Contract Management Structure During Operation Phase ............................ 77
E.3.1 Operation Management Structure ........................................................................... 77
E.3.2 Liquidated Damages During Operation Phase .................................................... 77
E.3.2.1 Terminal Provisioning: Moves, Adds, Deletions, Removals, Changes......... 77
PART F RESPONSE REQUIREMENTS .............................................................................. 85
F.0 Introduction......................................................................................................................85
F.1 Single Point of Contact .................................................................................................. 85
F.2 Restrictions on Communication with Lottery....................................................... 85
F.3 Timeline ............................................................................................................................. 85
F.4 Bidder Question Clarification.....................................................................................85
F.5 Bidder Conference .......................................................................................................... 86
F.6 Proposal Format ............................................................................................................. 86
F.6.1 Package A Required Documents and Files......................................................... 86
F.6.2 Package B - Statement of Work to be Performed Proposal............................. 87
F.6.3 Package C Experience and Capability .................................................................. 87
F.6.4 Package D Price Proposal ........................................................................................ 90
F.7 Bid Submission ................................................................................................................ 90
F.7.1 Closing Date: .................................................................................................................... 90
F.7.2 Bid Opening ..................................................................................................................... 90
F.7.3 Security Procedures...................................................................................................... 90
F.7.4 Sealed Bid Instructions................................................................................................ 90
F.7.5 Delivery Methods........................................................................................................... 91
F.8 Withdrawal of Proposals ............................................................................................. 91
F.9 Modification of Proposals ............................................................................................ 91
F.10 Late Proposals ............................................................................................................... 91
F.11 Demonstrability of Proposed System....................................................................92
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