Amendment 1
| Agency: | Lexington County School District One |
|---|---|
| State: | South Carolina |
| Level of Government: | State & Local |
| Category: |
|
| Opps ID: | NBD14619487117345632 |
| Posted Date: | Apr 11, 2024 |
| Due Date: | Apr 17, 2024 |
| Solicitation No: | PT2024.6 |
| Source: | Members Only |
| PT2024.6 | Amendment 1 | 04/17/2024 3:00PM ET | OPEN |
Attachment Preview
Lexington County School
District One
Solicitation Number: PT2024.6
Date Issued: 04/11/2024
Procurement Officer: Elizabeth Marsh, CPPB,
NIGP-CPP
AMENDMENT OF SOLICITATION
ASSET MANAGEMENT - HELPDESK
TICKETING PLATFORM
Phone: 803-821-1176
E-Mail Address: emarsh@lexington1.net
AMENDMENT/MODIFICATION NO: One
1. ISSUED BY:
Lexington County School District One
100 Tarrar Springs Road, Procurement Office
Lexington, South Carolina 29072
Attn: Elizabeth Marsh, Director of Procurement
2. CONTRACTOR’S NAME AND ADDRESS:
3. AMENDMENT OF SOLICITATION NO.:
# PT2024.6
4. THIS BLOCK APPLIES ONLY TO AMENDMENTS OF SOLICITATIONS:
THE ABOVE NUMBERED SOLICITATION IS AMENDED AS SET FORTH IN BLOCK 5.
5. DESCRIPTION OF AMENDMENT:
Vendor questions and district responses beginning on page 2.
6. [] CONTRACTOR/OFFEROR IS TO SIGN THIS DOCUMENT AND SUBMIT WITH THEIR RESPONSE TO
THE SOLICITATION. FAILURE TO RETURN WITH BID MAY RESULT IN REJECTION OF YOUR OFFER.
7. CONTRACTOR’S SIGNATURE
8. CONTRACTOR’S NAME AND ADDRESS:
BY :
(SIGNATURE OF AUTHORIZED REPRESENTATIVE)
9. DATE SIGNED :
10. LEXINGTON SCHOOL DISTRICT ONE
BY:
(SIGNATURE OF AUTHORIZED REPRESENTATIVE)
12. DATE SIGNED: 04/11/2024
11. NAME AND TITLE OF AUTHORIZED
REPRESENTATIVE
Elizabeth Marsh, CPPB, NIGP-CPP
Director of Procurement
AMENDMENT
Vendor Questions:
Question 1:
District Answer:
Can you please provide number agents ( Who creates tickets are called Agents) ?
Accordingly pricing will be provided by them. For reviewers and Approvers no charge and it is
absolutely free license,
200 agents
Question 2:
District Answer:
Can you please let us know what is your current system and any pain points?
These were listed in the Solicitation. Destiny Resource Manager for Device Assets and
BOSSDESK for Ticketing.
Question 3:
District Answer:
With regards to solicitation PT2024.6 - ASSET MANAGEMENT - HELPDESK TICKETING
PLATFORM, section:
INFORMATION SECURITY – LOCATION OF DATA
We have an office in the US, our data centers are in the US, but some of our staff are in
Canada that may be involved in this project. Is this acceptable?
Help desk personnel in Canada is acceptable.
Question 4:
District Answer:
With regards to solicitation PT2024.6 - ASSET MANAGEMENT - HELPDESK TICKETING
PLATFORM, we would like to ask if we can submit our response electronically by email in
order to have adequate time to prepare our response. Please advise if this is acceptable.
No, we cannot accept bid responses electronically.
Question 5:
If this is not possible, we would like to request an extension to the deadline.
District Answer: Proposal Due date remains the same as published in original soliciation.
Question 6:
District Answer:
We would also like to ask how amendments will be published as the procurement website
only has a link directly to the RFP document.
All amendments are posted directly on the Procurement Website.
Question 7:
District Answer:
With regards to solicitation PT2024.6 - ASSET MANAGEMENT - HELPDESK TICKETING
PLATFORM:
We offer 2 license types and you can have a combination of both types. Can you please
advise how many you need of each type:
Support Technician Named: dedicated license allocated to an individual. This type of license
guarantees access to the Service Desk client allowing the technician to log in when
necessary. These types of licenses can be reallocated as needed. An example of the type of
users that could use this type of license are members of the Service Desk.
Support Technician Concurrent: license shared amongst a pool of technicians. This type of
license is used by staff who require less frequent or occasional access to the Service Desk
client.
All support technician named licenses need to be dedicated. 200 and growing
Question 8:
District Answer:
With regards to solicitation PT2024.6 - ASSET MANAGEMENT - HELPDESK TICKETING
PLATFORM, we would like to clarify how many documents are required for our response and
what should be included in each. The instructions on preparing our response and submitting
are not clear as they have conflicting instructions.
One (1) Original, One (1) Copy marked "Redacted", One (1) USB drive with all
documents loaded. Your cost proposal must be separate. Refer to Section IV.
INFORMATION FOR OFFERORS TO SUBMIT -- EVALUATION
Question 9:
District Answer:
Platform
Does the platform need to present information in any language other than English?
No
Question 10:
District Answer:
For item 6:
For each system (OneRoster Server, PowerSchool SIS, Active Directory) please provide the
number of user domains or tenants from which users will be provisioned.
One user domain is used
Question 11:
District Answer:
Is the district’s Active Directory local (ADFS) or Azure cloud-based?
Active Directory Local - we do not have ADFS. We can also support Google
Workspace
Question 12:
District Answer:
For item 8:
What data is stored in PowerSchool that needs to be synchronized with the Platform?
Please provide some common use cases for integration between PowerSchool
All Student Staff and Parent contact data and needed as well as all course roster data.
Example: Teacher needs to identify all assets in her classroom to enter trouble ticket
of any of those assets that can include classroom projector or a students devices that
is rostered in the class.
Question 13:
District Answer:
SIS and the Platform
Does the District desire integrating with PowerSchool SIS via CSV (flat file) imports, or via
their REST API?
The District requires integration with REST API
Question 14:
District Answer:
Will the District make available API documentation and Subject Matter Experts who will be
detailed to this project to assist with the integration?
API Documentation is available directly from the respective vendors Google
Workspace, WorkspaceOne (AirWatch), RYCOR, BOSSDESK, Destiny Resource
Manager, PowerSchool SIS Subject Matter Experts can assist with integration.
Question 15:
For item 9:
Please provide brief descriptions of a few typical use cases for integration with Rycor Fee
payment API so we can understand the potential complexity. For instance, will users be
paying for assets that are to be managed in the Platform?
District Answer:
Example: Student breaks a device, parent logs into Rycor Fee Payment system to pay
for damages. The data in Rycor for the broken device would be pulled over via API
from asset management system. Example: Student loses their device’s power
cord/charger. The parent logs into Rycor Fee Payment System to pay for a new power
cord/charger. The lost power cord/charger information would be pulled into Rycor via
API.
Question 16:
District Answer:
Rycor does not publish their API on their website. Please indicate whether it is OpenAPI
compatible.
RYCOR can be consulted directly.
Question 17:
District Answer:
For item 10:
Please provide examples of the kinds of resources being managed in Destiny
Technology assets, fixed assets, uniforms, projectors, tv’s
Question 18:
District Answer:
Please provide some common use cases for integration between Destiny
Resource Manager and the Platform
Only to move assets from Destiny to new platform. Afterwards we would stop using
Destiny Resource for asset tracking.
Question 19:
District Answer:
Follet does not make available their API on their website. Please indicate
whether it is OpenAPI compatible.
Follett can be consulted directly.
Question 20:
District Answer:
Support
For item 2:
Please describe the number and types of online tutorials the District requires to
be present on the Platform.
The District requires as many tutorials as necessary to provide basic user and
administration support.
Question 21:
District Answer:
Will the District provide the content for the tutorials, or must the vendor provide that content?
For the use of the actual application provided by the vendor, the vendor shall be
responsible for providing the documentation and tutorials. For district-specific
content, the district will be responsible.
Question 22:
District Answer:
Will the Platform be required to support online training, lab exercises, scored
assessments or other common LMS functions?
During the initial training of district personnel, the vendor will be responsible for
providing any and all training of the application users.
Question 23:
District Answer:
Who is the expected audience for tutorials? How many people are expected to access them?
The expected audience for tutorials would be district staff who will either be
administrators or users of the new asset/ticketing system.
Question 24:
District Answer:
Asset Management
Approximately how many assets will be managed?
Currently around 120,000 but needs to be unlimited.
Question 25:
Are any assets stored in an importable flat files (XLSX or CSV)?
District Answer: They are not stored this way but can be extracted in this format.
Question 26:
Does the District require the Platform to track/calculate asset depreciation?
District Answer: Yes
Question 27:
District Answer:
Does the District need to manage asset Procurement through the Platform? If not, what
system does the District currently use for asset procurement (generating & processing
purchase orders, ordering & receiving assets, etc)?
Yes
Question 28:
District Answer:
Does the District desire to publish assets to a service catalog on the Platform so that users
can request those assets?
Yes
Question 29:
District Answer:
For item 7, can you provide a common use case for an asset move “undo”?
Use Case: If a student device is accidentally checked out to the wrong student, an
undo would restart the device deployment to assign to the correct student.
Question 30:
District Answer:
For item 8, how many assets are stored in each of these sources?
“Must import assets from Google Sheets, CSV, Excel, TXT files, etc.” The list here
would indicate the method of transport for asset import. The District does not
currently store assets in this particular list.
Question 31:
District Answer:
For item 9:
How is asset history recorded currently (e.g. spreadsheets, database entry, etc)?
Database entry through Destiny Resource Manager
Question 32:
District Answer:
How many assets have histories to be imported into the Platform?
Currently No asset histories need to be imported. However the solution must have this
capability to record a history on each asset.
Question 33:
District Answer:
For item 12:
Does the district need to track Consumables (non-serialized inventory
like mice & keyboards, printer toner, batteries, etc.)? Or will the
scope be limited to capital assets that are subject to depreciation?
Yes, we would like to track consumables.
Question 34 :
What information will be printed on asset labels?
District Answer: District Answer:Asset number, District Logo
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