RFP Title: California JusticeCorps Program Evaluation Services
RFP Number: CFCC-2023-61-DM
REQUEST FOR
PROPOSALS
JUDICIAL COUNCIL OF CALIFORNIA
REGARDING:
RFP Title: California JusticeCorps Program Evaluation
Services
RFP number: CFCC-2023-61-DM
PROPOSALS DUE:
April 10, 2024, NO LATER THAN 1:00 P.M. PACIFIC TIME
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RFP Title: California JusticeCorps Program Evaluation Services
RFP Number: CFCC-2023-61-DM
1.0 BACKGROUND INFORMATION
1.1 Judicial Council of California. The Judicial Council of California, chaired by the Chief
Justice of California, is the chief policy making agency of the California judicial system.
The California Constitution directs the council to improve the administration of justice
by surveying judicial business, recommending improvements to the courts, and making
recommendations annually to the Governor and the Legislature. The council also adopts
rules for court administration, practice, and procedure, and performs other functions
prescribed by law. The Judicial Council of California is the staff agency for the council
and assists both the council and its chair in performing their duties.
1.2 Within the Judicial Council’s Center for Families, Children, and the Courts, the
California JusticeCorps program helps California courts meet the needs of self-
represented litigants by recruiting and training college students and recent graduates
annually to assist self-represented litigants seeking services at court-based legal self-
help centers. JusticeCorps members commit to a year of national service as AmeriCorps
participants to provide in-depth and individualized services to self-represented litigants
in a variety of civil matters, often in the litigant’s own languages. Members provide
referrals, assist in forms completion, and help people navigate the entire court process.
The program operates in Los Angeles, the Bay Area, and San Diego. JusticeCorps helps
make it possible for families to finalize parenting plans during a divorce, for someone in
fear of violence to obtain a restraining order, and for tenants to respond to an eviction
notice and secure time necessary to find replacement housing. JusticeCorps measures its
impact by the number of people assisted by members and by measuring litigant
confidence, knowledge, and preparedness after being served by a JusticeCorps member.
JusticeCorps is supported with grant funding from AmeriCorps.
1.3 As a recipient of federal AmeriCorps grant funding, the JusticeCorps program design
must include a set of performance measures that assesses impact on the beneficiary
population served, via one output and at least one corresponding outcome for the
primary needs and service activity performed by its members. JusticeCorps’ primary
performance measure is measured via a snapshot study of Litigant Feedback to
demonstrate increased confidence and knowledge of litigants assisted by JusticeCorps
members. The snapshot study is currently designed to be implemented when litigants
have received assistance in person. JusticeCorps needs to develop a reliable component
measuring litigants served remotely. Additionally, all AmeriCorps programs are
required to conduct a program evaluation within each three-year grant cycle in which
they receive funding. During Year One of the grant cycle, evaluation efforts are focused
on building a strong foundation for the evaluation that will be implemented during Year
Two.
2.0 DESCRIPTION OF SERVICES AND DELIVERABLES
2.1 CFCC seeks the services of a service provider (“Proposer”) with expertise in developing
and refining performance measurement tools and designing rigorous evaluations for
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RFP Title: California JusticeCorps Program Evaluation Services
RFP Number: CFCC-2023-61-DM
established programs operating with a strong evidence-based model. Additionally, the
Proposer should demonstrate experience with National Service or other volunteer-based
programs. The Proposer is expected to be familiar with how successful court and/or
community-based legal services programs are implemented. The successful Proposer
will:
A. Research and report on remote service activities including Webinar workshops for
litigants, telephone assistance, and LiveChat, etc.
B. Develop and pilot a “remote assistance” component for the JusticeCorps Snapshot
Study of Litigant Feedback.
C. Consult on and contribute to the 2025-2028 Statewide Evaluation Plan, the research
question for which may explore how remote/hybrid service has affected program
outcomes, member experience, and program future plans. Additionally, assist in
finalizing the plan.
D. Collaborate with Judicial Council lead staff to gather baseline data and relevant
information.
2.2 This Request for Proposals (“RFP”) is the means for prospective program evaluation
proposers to submit their qualifications and request selection as the Contractor for the
Work of this RFP. The ideal Service Provider shall (i) possess program analysis skills
with a focus on demonstrating the program’s impact on the community it serves, (ii)
possess experience with designing and implementing remote, real-time survey tools; (iii)
review and make recommendations on the program’s ongoing data collection methods
and tools; and (iv) possess experience with or knowledge of community service, current
trends in volunteerism, and/or AmeriCorps programs and the services they deliver.
2.3 Term of Awarded Agreement
It is the intention of the Judicial Council to award a single contract for an 18-month
period, estimated to begin June 1, 2024, through December 31, 2025. The available
fund for Work under this Project will be $60,000.00 which includes transportation
expenses.
2.4 Deliverables
Deliverable
Description
1.
Develop and submit project plan and timeline to
Project Manager.
Estimated
Completion Date
June 30, 2024
2.
Conduct literature review on remote and hybrid
service activities in other AmeriCorps programs
currently operating. Attend meetings to consult
with Project Manager as Evaluation Plan is
drafted. Document and submit findings from
August 30, 2024
literature review and make recommendations to
inform framework of the Evaluation Plan.
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RFP Title: California JusticeCorps Program Evaluation Services
RFP Number: CFCC-2023-61-DM
Deliverable
Description
3.
Inventory and curate JusticeCorps Member
remote service activities at self-help centers,
which may necessitate observation of member
activities. Analyze findings and submit report to
Program Manager. This deliverable may include
travel to Los Angeles, San Diego, or the Bay
Area
4.
Review current “In-Person” snapshot study
design, including survey tool and training
materials. Conduct research to consider options
for gathering feedback from litigants who have
received remote assistance from JusticeCorps
members. This may involve engaging
JusticeCorps Regional staff, court partners’ Self
Help and IT staff, and JusticeCorps members in
focus groups, video conferences, or other
convenings. Present 2-3 recommendations for
providing litigants who have receive remote
assistance an option for completing the Survey of
Litigant Feedback and Knowledge.
5.
Present plan for pilot implementation of Hybrid
Snapshot Study (capturing both in-person and
remotely assisted litigants). Plan will include: (1)
Survey completion method being tested. (2)
Technology needs assessment; (3) Revised draft
training materials; (4) Service/court site(s) and
date(s) of pilot
Estimated
Completion Date
September 30, 2024
January 1, 2025
April 1, 2025
6.
Implement hybrid Snapshot Study and provide
draft report including: Successes and challenges;
technical recommendations; lessons learned; and
July 1, 2025
feedback for scaling statewide
7.
Submit Snapshot Study Final Report. Final report
may include assessment of where lessons learned
from the Snapshot Study that can be applied to
October 1, 2025
the Evaluation Plan (deliverable 8).
8.
Collaborate with Project Manager to respond to
AmeriCorps input on Evaluation Plan, to further
develop the research question, and assist in
identifying baseline data sets. Proposer will be
November 1, 2025
available on an on-going basis, to respond to any
questions regarding Evaluation Plan during
review and approval by California Volunteers,
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RFP Title: California JusticeCorps Program Evaluation Services
RFP Number: CFCC-2023-61-DM
Deliverable
Description
AmeriCorps, or the JCC.
Estimated
Completion Date
3.0 TIMELINE FOR THIS RFP
The JBE has developed the following list of key events related to this RFP. All dates are
subject to change at the discretion of the JBE.
EVENT
DATE
RFP issued
March 20 2024
Deadline for questions
Solicitations@jud.ca.gov
Questions and answers posted (estimate only)
www.courts.ca.gov/rfps.htm
Latest date and time proposal may be submitted
solicitations@jud.ca.gov
April 2, 2024
By 1:00 PM (Pacific Time)
April 4, 2024
April 10, 2024
By 1:00 PM (Pacific Time)
Evaluation of proposals (estimate only)
Notice of Intent to Award (estimate only)
www.courts.ca.gov/rfps.htm
Negotiations and execution of contract (estimate
only)
Contract start date (estimate only)
April 11 – 19, 2024
April 26, 2024
May 3, 2024 – May 31, 2024
June 1, 2024
Contract end date (estimate only)
December 31, 2025
4.0 RFP ATTACHMENTS
The following attachments are included as part of this RFP:
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