call center, contact center, process consulting, performance management, process improvement, customer interaction management, customer experience management, customer service, telemarketing, telesales, customer relationship management, customer loyalty, quality management, assessment, audit, consulting, workforce management, turnover, first call resolution, benchmark, monitor, coach, chicago

vida management consultants provides contact center process consulting and performance management consulting services that resolve call center operational and management issues, and maximize the utilization of the call center to achieve business goals. we strengthen customer loyalty by managing customer service quality, and improving customer interaction business processes. we provide customer experience management (customer relationship management), and contact center consulting (call center consulting), focusing on people and process issues. services include: call center assessment audit, call center management coaching, process improvement, strategic planning, process reengineering, and knowledge transfer. we provide subject matter expertise in: call centers, contact centers, strategic management, product management, sales, and marketing.